Global Logistics & Distribution Manager

Gozney; Salt Lake City (UT); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary, bonus scheme, 401K

Paid parental leave

Flexible/Unlimited PTO policy

Fun hybrid work environment

Free Gozney oven and Friends andFamily

Job summary

Gozney seeks a seasoned Global Logistics & Distribution Manager to own performance and continuous improvement of our global logistics network, balancing service, cost, speed and resilience as we scale. You’ll work across freight, warehousing, 3PLs, carriers, import/export and customs to protect gross margin and deliver premium service to customers and partners.

This hands-on, commercially minded role sits at the center of Operations and Supply Chain.

Qualifications

• Strong experience in global logistics, transportation, warehousing or distribution, ideally within a fast-growing consumer or omnichannel business.
• Deep working knowledge of 3PLs, carriers, parcel, LTL/FTL, inbound freight, import/export and customs processes.

Responsibilities

• Own day-to-day performance of Gozney’s global inbound and outbound logistics network across DTC, retail and distributor channels.
• Recommend and implement optimal transportation modes, routing, carrier and equipment solutions to balance service, capacity and cost.
• Direct and coordinate inbound and outbound logistics activity, resolving transportation, import/export, capacity and customer issues quickly and practically.
• Ensure the network is scalable and resilient enough to support growth, launches, peak periods and changing regional demand.
• Build strong relationships with 3PL, warehouse and transportation partners while maintaining clear commercial accountability.
• Negotiate transportation and warehousing rates, contracts and service levels across parcel, LTL, FTL and inbound freight.
• Measure and improve partner performance through scorecards, KPIs and regular business reviews covering service, quality, OTIF, damages, claims and budget performance.
• Prepare monthly and annual volume forecasts for 3PL and transportation partners and coordinate capacity against expected demand.
• Ensure carrier and 3PL compliance with agreed policies and service standards, including transit times, damage rates and customer experience expectations.
• Develop annual and quarterly transportation and warehousing budgets and provide clear monthly reporting on performance, risks and opportunities.
• Analyze the financial impact of proposed logistics changes, including routing, shipping modes, volume, carrier mix and warehouse strategy.
• Identify, prioritize and deliver logistics and supply-chain opportunities that improve gross margin, reduce waste and create better service outcomes.
• Manage inbound cost points including freight, duties, HTS codes and customs-related costs.
• Ensure billing is accurate and claims, credits and discrepancies are resolved in a timely manner.

Skills

Global logistics experience

3PL & carrier management

Negotiation & contracts

Data-driven decision making

Cross-functional collaboration

Job description

At Gozney, we're on a mission to change the way the world cooks outdoors. Since 2010, Gozney has made cooking with fire easy by pioneering next-level pizza ovens. Harnessing knowledge from our origins in commercial ovens, Gozney’s multi-award-winning outdoor pizza ovens are beautiful, high-performing, durable tools designed for chefs and made intuitive for beginners, so anyone can make, create, cook, connect, discover, and grow. We are creators of new experiences, and we’re seeking motivated individuals excited to join our expanding team and embark on an incredible journey.

SUMMARY

At Gozney, how our products move from factory to customer is a critical part of the brand experience. The Manager, Global Logistics & Distribution owns the performance and continuous improvement of our global logistics and distribution network, balancing service, cost, speed and resilience as we scale. This role works across freight, warehousing, 3PLs, carriers, import/export and customs to protect gross margin and ensure we deliver a premium level of service to our customers and commercial partners.

This is a hands-on, commercially minded role that sits at the center of Operations and Supply Chain, partnering closely with Sales, Ecommerce, CX, Product, Finance, Demand Planning and our factory teams. You will use data, strong partner management and practical problem-solving to build a more scalable, visible and cost-disciplined logistics network.

RESPONSIBILITIES

Global Logistics & Distribution

• Own day-to-day performance of Gozney’s global inbound and outbound logistics network across DTC, retail and distributor channels.
• Recommend and implement optimal transportation modes, routing, carrier and equipment solutions to balance service, capacity and cost.
• Direct and coordinate inbound and outbound logistics activity, resolving transportation, import/export, capacity and customer issues quickly and practically.
• Ensure the network is scalable and resilient enough to support growth, launches, peak periods and changing regional demand.

3PL, Carrier & Warehouse Management

• Build strong relationships with 3PL, warehouse and transportation partners while maintaining clear commercial accountability.
• Negotiate transportation and warehousing rates, contracts and service levels across parcel, LTL, FTL and inbound freight.
• Measure and improve partner performance through scorecards, KPIs and regular business reviews covering service, quality, OTIF, damages, claims and budget performance.
• Prepare monthly and annual volume forecasts for 3PL and transportation partners and coordinate capacity against expected demand.
• Ensure carrier and 3PL compliance with agreed policies and service standards, including transit times, damage rates and customer experience expectations.
• Develop annual and quarterly transportation and warehousing budgets and provide clear monthly reporting on performance, risks and opportunities.
• Analyze the financial impact of proposed logistics changes, including routing, shipping modes, volume, carrier mix and warehouse strategy.
• Identify, prioritize and deliver logistics and supply-chain opportunities that improve gross margin, reduce waste and create better service outcomes.
• Manage inbound cost points including freight, duties, HTS codes and customs-related costs.
• Ensure billing is accurate and claims, credits and discrepancies are resolved in a timely manner.

Planning, Process & Continuous Improvement

• Create scalable logistics policies, SOPs, reporting and ways of working that improve visibility, consistency and accountability.
• Establish the performance metrics that matter most to the business and use data to identify trends, root causes and improvement opportunities.
• Lead continuous improvement initiatives focused on cost, OTIF, damages, delays and overall customer experience.
• Identify technology, automation and system improvements that strengthen control and scalability, partnering with internal teams on implementation.
• Support and develop the logistics team through clear responsibilities, training and strong operating rhythms.

Cross-Functional Partnership

• Partner closely with Demand Planning, Sales, Ecommerce, CX, Product, Finance, Operations and factory teams so logistics decisions support the wider business plan and customer promise.
• Provide a timely communication loop when risks or issues arise, ensuring the right teams understand the impact and the plan to resolve them.
• Bring solutions, not just problems, and be comfortable moving between long-term network improvement and the operational detail needed to keep product moving.

WHAT WE ARE LOOKING FOR

• Strong experience in global logistics, transportation, warehousing or distribution, ideally within a fast-growing consumer or omnichannel business.
• Deep working knowledge of 3PLs, carriers, parcel, LTL/FTL, inbound freight, import/export and customs processes.
• A strong commercial mindset with experience negotiating rates, contracts and service levels and understanding the impact of logistics decisions on gross margin.
• Analytical and financially disciplined, with the ability to turn data into clear actions, priorities and decisions.
• Experience building KPIs, scorecards and partner-management routines that improve service and accountability.
• Strong project ownership and the ability to manage multiple priorities in a fast-moving, changing environment.
• Excellent communication and cross-functional collaboration skills, with the confidence to challenge partners and internal stakeholders constructively.
• Proactive, low ego and hands-on. You are comfortable getting into the detail when needed, but can also step back and build the systems and processes required to scale.

A BIT ABOUT WHAT WE OFFER

• Competitive salary, bonus scheme, 401K match program, medical/dental/vision, and pizza!
• Paid parental leave
• Flexible/Unlimited PTO policy
• Fun hybrid work environment
• Free Gozney oven and Friends and Family discount on Gozney products

Diversity and Inclusion Commitment:

Gozney is an equal opportunity employer that values diversity and inclusion. We embrace individuals of varied nationalities, backgrounds, experiences, abilities, and perspectives. Our ongoing commitment is to foster an inclusive and supportive workplace, enabling you to excel in your career.