Global IT Operations Leader: Service Delivery & Strategy

BusPatrol; Austin (TX); On-site; USD 170,000 - 200,000; Full time

Job summary

A trusted technology company in Austin, TX, is seeking a Director of IT Operations to lead global service and support, drive operational excellence, and ensure customer satisfaction. The role requires 10+ years of IT operations management experience and leadership of technical teams. Responsibilities include developing IT strategies, managing service delivery, and fostering innovation. The position offers a competitive salary of $170,000 to $200,000 annually, along with comprehensive benefits, unlimited PTO, and a mission-driven work environment focused on safety and community impact.

Benefits

Competitive salary and benefits package

Unlimited PTO

Purpose-driven career

Innovative work environment

Qualifications

• 10+ years of progressive IT operations management experience.
• Deep expertise in end-user technologies and collaboration platforms.
• Strong command of ITIL processes and service governance.

Responsibilities

• Develop and execute the organization’s IT operations vision.
• Lead high-performing teams across various platforms.
• Establish and enforce end-user technology standards.

Skills

IT operations management

Leadership of technical support teams

End-user technologies

Service management tools

ITIL processes

Service governance

Incident/change management best practices

Analytical problem-solving

Job description

A trusted technology company in Austin, TX, is seeking a Director of IT Operations to lead global service and support, drive operational excellence, and ensure customer satisfaction. The role requires 10+ years of IT operations management experience and leadership of technical teams. Responsibilities include developing IT strategies, managing service delivery, and fostering innovation. The position offers a competitive salary of $170,000 to $200,000 annually, along with comprehensive benefits, unlimited PTO, and a mission-driven work environment focused on safety and community impact.