Global Incident Communications Manager

Salesforce; Seattle (WA); On-site; USD 117,000 - 178,000; Full time

Job summary

Salesforce seeks a CCR Manager to communicate critical incidents clearly to customers, executives, and internal teams. You will translate complex technical details into concise business updates across multiple audiences and coordinates with engineering, support, and product stakeholders.

The role emphasizes on-call readiness, incident response planning, and building trusted communications across Salesforce during unplanned service disruptions and security events.

Qualifications

• 5+ years in incident management, crisis communications, or technical writing.
• Exceptional writing, editing, and verbal communication skills.
• Experience with cloud platforms (AWS, GCP) and security concepts.

Responsibilities

• Translate complex technical incidents into clear business updates for customers and executives.
• Consolidate information from engineering and support for various audiences.
• Develop partnerships across Salesforce to align actions and communications.
• Help build strategies and action plans enabling customer success.
• Maintain incident readiness through training and simulations.
• Occasional on-call rotations for crisis communications.

Skills

Incident management

Crisis communications

Technical writing

Cloud infrastructure

AWS

GCP

Executive communications

Cross-functional collaboration

Fast-paced environment

Job description

Salesforce seeks a CCR Manager to communicate critical incidents clearly to customers, executives, and internal teams. You will translate complex technical details into concise business updates across multiple audiences and coordinates with engineering, support, and product stakeholders.

The role emphasizes on-call readiness, incident response planning, and building trusted communications across Salesforce during unplanned service disruptions and security events.