Global Help Desk Technician

USANA Health Sciences; Salt Lake City (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

On-site medical clinic

Mental health clinic

Chiropractic visits

Massages

Fitness classes

Full-service gym

Product discounts

401k match

Profit-sharing bonuses

Learning and development

Paid parental leave

Paid time off

Job summary

USANA Health Sciences in Utah seeks a Global Help Desk Technician to maintain company computers by installing, configuring, repairing, and upgrading hardware and software, while supporting associates with technical issues and delivering excellent customer service.

The role involves proactive monitoring, resolving escalated cases, mobile support for iOS/Android, and documenting issues in our tracking system. Strong IT support experience and flexibility with shifts are required.

Qualifications

• IT/desktop support experience preferred.
• Customer service experience valued.
• Ability to work flexible shifts including nights/weekends.
• Familiarity with macOS and Windows OS.
• Strong troubleshooting skills.
• Experience collaborating with cross-functional teams.

Responsibilities

• Provide support including proactive monitoring, troubleshooting, and system optimization.
• Own and manage escalated support cases.
• Mobile phone support familiarity with iOS and Android.
• Document all issues in our issue tracking system and update cases until resolved.
• Manage case load to meet defined service levels.
• Assist in improving customer support methods and processes.

Skills

IT support

Desktop Support

Customer service

Troubleshooting

Cross-functional collaboration

Flexibility with shifts

Education

Associate degree in a technical field

Networking fundamentals

Tools

Mac/Windows knowledge

Job description

About USANA

Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle. But our commitment to excellence goes far beyond our products. USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20 different markets around the world.

Community is at our core. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Diversity, Equity, and Inclusion Council, we create a company culture where all members of the USANA Family feel cared for, included, and valued.

USANA has repeatedly been named one of Utah’s Best Companies to Work For by Utah Business magazine, one of America’s Best Companies to Work For by Outside Magazine, one of the Best Places to Work for in the Direct Selling Industry by Direct Selling News, and named a top employer by Best of State.

Who We Are Looking For

We are looking for a customer-centered individual to join the USANA global help desk team as a global help desk technician. In this position, you will maintain company computers by installing, configuring, repairing, and upgrading hardware and software, support associates with technical-related issues relating to USANA’s systems while providing excellent customer service.

What You Will Do as USANA’s Global Help Desk Technician

• Provide support which includes proactive monitoring, troubleshooting, and system optimization.


• Own and manage escalated support cases


• Mobile phone support familiarity with IOS and Android


• Document all issues in our issue tracking system, updating cases as needed until resolved


• Manage case load to meet defined service levels


• Provide feedback on how to improve the product


• Help improve customer support methods and processes

Background and Skills You Will Need

• Experience in IT support / Desktop Support preferred


• Customer Service Experience


• Must be able and willing to work flexible shifts, including nights/weekends


• Operating systems knowledge: Mac/Windows preferred


• Strong troubleshooting skills


• Must demonstrate ability to work with cross-functional teams

What Will Make You Standout

• Associate degree in a technical field


• Knowledge of networking fundamentals

Benefits of Being Part of the USANA Family

We offer incredible benefits like health, dental, vision, life, and disability insurance; on-site medical and mental health clinic, chiropractic visits, massages, fitness classes, and a full-service gym; free and discounted USANA product; 401k match and profit-sharing bonuses; internal and external opportunities for learning and development; paid parental leave for both primary and secondary caregivers, and generous paid time-off to help you balance work and home!

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USANA Health Sciences, Inc. will never ask candidates to submit personal identifiable information via email or attachments. Such information will be only be collected by candidates logging into and submitting through our secure HR management portal. If you are requested to provide information via an unsecure source, please delete the email and contact USANA directly.