Global Help Desk & Process Improvement Analyst

Spectraforce Technologies; North Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Job summary

Spectraforce Technologies in Chicago, IL is seeking an associate Help Desk Analyst to support Shareholder Services and global business systems, focusing on system access, data transmissions, and software/hardware upgrades.

You will oversee process improvement, requirements gathering, design, testing and data analysis across project lifecycles, coordinating with technology and external teams to ensure reliable operations and timely client service.

Qualifications

• Bachelor's degree required.
• 1–3 years of financial services experience.
• Experience with Confluence, Jira, Excel, PowerPoint.
• Project management experience.
• Familiarity with user acceptance testing methodologies.

Responsibilities

• Resolve internal and vendor system issues that directly impact business operations and/or client interactions.
• Oversee client FTP setup, testing, updates and resolve transmission issues.
• Initiate vendor internal user setup for multiple vendor applications and banking portals.
• Troubleshoot vendor application login issues.
• Coordinate vendor hardware updates.
• Recommend and drive process improvement to increase system robustness and mitigate risk of disruptions in operational workflows and client reporting.
• Lead ad hoc projects within the Shareholder Services group.

Job description

Spectraforce Technologies in Chicago, IL is seeking an associate Help Desk Analyst to support Shareholder Services and global business systems, focusing on system access, data transmissions, and software/hardware upgrades.

You will oversee process improvement, requirements gathering, design, testing and data analysis across project lifecycles, coordinating with technology and external teams to ensure reliable operations and timely client service.