Global Head of Servicing

Prudential Financial; Dallas (TX); On-site; USD 250,000 - 380,000; Full time

Benefits offered by this job

Health benefits

PTO & leave

401(k) match

Pension plan

Wellness program

Education benefits

ESPP

Discretionary bonus

Job summary

PGIM Real Estate Loan Services in the United States seeks a senior executive to lead end-to-end servicing and asset-level administration for CRE loan portfolios totaling $135B+ in AUM.

The Global Head of Servicing will oversee a globally distributed team of more than 160 professionals and partner with Originations, Portfolio Management, Legal, Finance, and other senior leaders to ensure a smooth, scalable platform.

Qualifications

• 15+ years of commercial real estate servicing experience with leadership responsibility.
• Deep understanding of CRE loan structures, servicing agreements, cash management, and investor reporting.
• Experience leading teams through growth, complexity, and regulatory scrutiny.
• Strong executive level communication, judgment, and stakeholder management skills.
• Robust tech and AI skills.

Responsibilities

• Set the strategic direction for PGIM Real Estate Loan Services and ensure consistent servicing and asset management across all capital sources.
• Drive scale, automation, data quality, system integration, and workflow optimization to improve operating leverage and control.
• Own full P&L and budget accountability and represent PGIM externally to borrowers, investors, agencies, and auditors.
• Lead a globally distributed team across Servicing, Asset Management, Investment Operations, International & High Yield, and Business Strategy & Support.
• Maintain a strong control environment with regulatory readiness and audits, and manage borrower relationships post‑closing.

Skills

CRE servicing

Executive leadership

Stakeholder management

Regulatory readiness

AI/Tech skills

Job description

Job Classification: Investment Management - Investments

What you will do:

PGIM Real Estate is seeking a senior executive to lead end-to-end servicing and asset-level administration for commercial real estate loan portfolios totaling $135B+ in AUM/AUA. The Global Head of Servicing for PGIM Real Estate Loan Services includes leadership responsibility for a globally distributed team of more than 160 employees. The role ensures operational excellence across servicing and asset management functions and partners closely with Originations, Portfolio Management, Legal, Finance, Treasury and other senior leaders to ensure the platform operates smoothly, scales thoughtfully and continues to meet the needs of borrowers, investors and regulators.

What you can expect:

Set the strategic direction for PGIM Real Estate Loan Services and ensure consistent, high‑quality servicing and asset management across all capital sources, including domestic and international investors and borrowers, agency programs and Agriculture portfolios. Drive scale, automation, responsible artificial intelligence adoption, data quality, system integration, and workflow optimization to improve operating leverage, consistency, insight generation, and control discipline. Provide leadership over business planning, governance, controls, regulatory readiness, audits, and accountability across a complex portfolio of Agriculture and commercial real estate credit and equity investments. Build, lead, and develop a highly experienced, tenured PRELS team across Servicing, Asset Management, Investment Operations, International & High Yield, and Business Strategy & Support. Own full P&L and budget accountability making disciplined tradeoffs across cost, capacity, risk service levels, and long‑term platform investment. Represent PGIM externally as a senior point of contact for borrowers, investors, agencies, warehouse lenders, rating agencies, trustees, auditors, and third‑party providers. Support strategic growth initiatives, new product launches, servicing‑related due diligence for acquisitions or portfolio transfers, and early‑stage default management coordination with special servicing or workouts when applicable. Maintain a strong control environment across the platform, including regulatory readiness and successful execution of frequent financial and operational reviews and audits. Drive performance goals, staffing models, and succession plans aligned to platform growth and complexity. Own the borrower experience post‑closing, including ongoing relationship management and issue resolution. Resolve complex and escalated servicing issues while maintaining strong client and borrower relationships.

What you will bring:

15+ years of commercial real estate servicing experience, with demonstrated leadership responsibility. Deep understanding of CRE loan structures, servicing agreements, cash management, and investor reporting. Experience supporting agency (Fannie Mae/Freddie Mac/FHA), balance sheet, CMBS, or private credit portfolios required Proven ability to lead teams through growth, complexity, and regulatory scrutiny. Strong executive level communication, judgment, and stakeholder management skills. Robust tech and AI skills.

About PGIM Real Estate Loan Services

Loan Services provides services for the commercial mortgage loans originated through all PGIM RE’s capital sources including Affiliate Commercial, Affiliate Agriculture, government agencies (FHA, Fannie Mae, and Freddie Mac), Institutional Investors - both domestic and international, and other third‑party investors. Loan Services is one of the largest divisions of Loan Services is the 13th largest commercial mortgage servicing company in the industry.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
• To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers.

Equal Opportunity

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

Additional Information

PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com. Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com. PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.

Our Commitment to an Inclusive Workplace

Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.