Global Head of IT Service Management & Platform Governance
Pearson
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Job summary
Pearson, the world’s leading learning company, seeks a Head of IT Service Management to lead the enterprise-wide ITSM capability within OCTO. This senior role oversees Incident and Change Management, ServiceNow, Jira Service Management, Confluence, and related tooling across Pearson globally, guiding governance, performance, and continuous improvement at scale.
As AI agents increasingly support triage and routing, the Head will define autonomous actions governance, drive a global team, and
Job description
Pearson, the world’s leading learning company, seeks a Head of IT Service Management to lead the enterprise-wide ITSM capability within OCTO. This senior role oversees Incident and Change Management, ServiceNow, Jira Service Management, Confluence, and related tooling across Pearson globally, guiding governance, performance, and continuous improvement at scale.
As AI agents increasingly support triage and routing, the Head will define autonomous actions governance, drive a global team, and
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