Global Head of Customer Ops Strategy (Remote)

Mainstreetwashington; Des Moines (IA); Hybrid; USD 149,000 - 276,000; Full time

Benefits offered by this job

Wellbeing initiatives

Shared parental leave

Study assistance

Sabbaticals

Annual incentive bonus

Job summary

LexisNexis Legal & Professional is seeking a Global Head of Customer Operations Strategy & Business Operations to partner with the SVP and translate long-term ambition into clear priorities and disciplined execution. This role drives enterprise planning, executive cadence, and cross-regional programs, integrating AI and automation into operating plans.

You will influence senior leaders across a global matrix, shaping governance, budgets, and workforce strategies while delivering measurable

Qualifications

• Progressive leadership experience supporting senior executives.
• Demonstrated success in strategy and operations roles.
• Strong executive communication skills.
• Financial planning, budgeting, and KPI design experience.

Responsibilities

• Prepare briefings and materials for the SVP and senior leaders.
• Shape board-level and C-suite narratives for complex operations.
• Lead capacity planning, budgeting, and governance across regions.
• Drive enterprise programs and AI/automation priorities into operating plans.
• Coordinate workforce planning and transformation across geographies.

Skills

Leadership

Executive communication

Financial acumen

Global operations

Tools

Data analytics

Job description

LexisNexis Legal & Professional is seeking a Global Head of Customer Operations Strategy & Business Operations to partner with the SVP and translate long-term ambition into clear priorities and disciplined execution. This role drives enterprise planning, executive cadence, and cross-regional programs, integrating AI and automation into operating plans.

You will influence senior leaders across a global matrix, shaping governance, budgets, and workforce strategies while delivering measurable