Global Head of Card Brand Compliance

US Bank; Charlotte (NC); On-site; USD 250,000 - 350,000; Full time

Job summary

The Global Head of Card Brand Compliance at U.S. Bank leads the global card brand compliance and technical network management for Merchant Payment Services, establishing standards, governance, and execution across regions.

This executive sets end-to-end lifecycle processes, partners with Product, Technology, Operations, Risk, Compliance, Legal, Finance, and regional teams, and interfaces with Visa, Mastercard, AmEx, and other networks to ensure regulatory alignment and strategic execution.

Responsibilities

• Lead global card brand compliance and technical network management for Merchant Payment Services.
• Own end-to-end network change lifecycle from requirement intake to post-implementation validation.
• Partner with Product, Technology, Operations, Risk, Compliance, Legal, Finance, Revenue, Sales, and regional leadership to resolve priorities.

Skills

Card brand compliance

Stakeholder management

Regulatory compliance

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

The Global Head of Card Brand Compliance is a senior leadership role responsible for establishing and leading the global card brand compliance and technical network management framework for Merchant Payment Services. This role provides enterprise-wide leadership and accountability for the interpretation, assessment, governance, and execution of card network rules, operating regulations, technical mandates, compliance programs, and related requirements that support the organization's ability to acquire, process, settle, and grow payment volume globally. The leader will directly oversee the North America card brand compliance and technical network management organization while establishing global standards, governance, priorities, metrics, and management routines that promote consistent execution across regions.

This leader will own the end-to-end network change lifecycle, including requirement intake, interpretation, impact assessment, accountable-owner assignment, implementation planning, readiness tracking, certification, evidence management, exception handling, and post-implementation validation. The role will ensure complex card brand and technical requirements are translated into clear business obligations, technology deliverables, controls, and time-bound implementation plans with appropriate ownership and executive visibility. This includes maintaining oversight of network requirements, technical dependencies, compliance obligations, implementation decisions, exceptions, waivers, residual risks, and remediation activities.

The Global Head of Card Brand Compliance will provide leadership over compliance monitoring, control design, testing coordination, root-cause analysis, issue management, and sustainable remediation of network-related findings and violations. The leader will partner extensively with Product, Technology, Operations, Risk, Compliance, Legal, Finance, Revenue, Sales, and regional leadership to resolve competing priorities, manage dependencies, and execute critical network commitments. The position will also work closely with European and regional teams to align methodologies, reporting, governance, escalation practices, and implementation expectations while appropriately addressing local regulatory, legal, market, and card scheme requirements.

Serving as a senior subject matter authority and escalation point, this role will represent the organization in significant interactions with Visa, Mastercard, American Express, Discover, debit networks, regional schemes, processors, technology partners, and other external stakeholders. The leader will provide executive management with clear visibility into mandate readiness, compliance exposure, implementation risk, potential financial or merchant impacts, technical dependencies, and remediation progress. The role will also advise product and commercial leaders on the compliance and technical feasibility of new products, partnerships, market expansion, acceptance models, and other strategic initiatives.

The Global Head of Card Brand Compliance will drive simplification, automation, data quality, and process consistency across network requirement management, traceability, workflow, reporting, documentation, and evidence management. This leader is expected to build and develop a strong global community of practice, strengthen enterprise expertise in card brand rules and technical standards, develop senior talent and succession depth, and foster a culture of accountability, technical excellence, collaboration, risk awareness, and continuous improvement. The position requires the ability to balance strategic enterprise leadership with disciplined oversight of critical execution details while ensuring material network risks and execution gaps are identified, escalated, and addressed through appropr