Global Head, HR - Digital Operations

Zvh; Deerfield (IL); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with match

Employee Stock Purchase Plan (ESPP)

Paid time off 20–35 days

Job summary

Baxter is seeking a Senior Director of HR Operations to lead a strategic transformation of HR into a scalable, data-driven partner for the business. You will oversee HR systems, process optimization, and service delivery, ensuring global compliance and high employee experience across the enterprise.

The role requires 15+ years in HR operations with 5+ years in senior leadership, deep Workday expertise, and a track record of driving automation and digital transformation.

Qualifications

• 15+ years of experience in HR Operations, HR Technology, or HR Shared Services.
• 5+ years in a senior leadership role.
• Deep expertise in HRIS platforms (Workday preferred).
• Strong knowledge of HR data governance, compliance, and regulatory requirements in a global organization.
• Experience with Lean, Six Sigma, or similar process improvement methodologies.
• Exceptional leadership, stakeholder management, and change management skills.
• Background in AI-driven HR solutions, automation, and digital transformation.

Responsibilities

• Develop and execute a strategic roadmap for HR Operations that aligns with business priorities.
• Lead initiatives to streamline, automate, and standardize HR processes to reduce inefficiencies.
• Transform HR operations into a data-driven advisory function for leaders with actionable insights.
• Ensure HR processes are scalable, globally compliant, and integrated across platforms like Workday.
• Oversee HR technology strategy and cross-system integration with IT and HR teams.
• Lead evaluation and implementation of new HR technologies to improve efficiency and employee experience.
• Build a best-in-class HR service delivery model with strong governance and data accuracy.

Skills

HR Operations

HR Technology

HRIS Workday

Process Optimization

Automation

Leadership

Change Management

Data Governance

AI in HR

Tools

Workday

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

The Senior Director of HR Operations will be a key leader in transforming HR into a strategic, insights-driven function by optimizing processes, improving efficiency, and delivering an integrated HR technology roadmap. This role will oversee HR systems, process optimization, and service delivery, ensuring that HR operations provide scalable, efficient, and innovative solutions to support business and workforce needs. The ideal candidate is a strategic thinker and operational expert who can evolve HR operations into an advisory function that informs leadership, enhances employee experience, and drives continuous improvement across the enterprise.

What you’ll be doing:

• Develop and execute a strategic roadmap for HR Operations that aligns with business and workforce priorities.
• Lead initiatives to streamline, automate, and standardize HR processes, reducing inefficiencies and enhancing service delivery.
• Transform HR operations into a data-driven, strategic advisory function, providing business leaders with insights and recommendations.
• Ensure HR processes are scalable, globally consistent, and compliant with all relevant regulations and policies.
• Oversee the HR technology strategy, ensuring seamless integration across platforms such as Workday and other HRIS tools.
• Partner with IT and HR teams to drive continuous improvements, system enhancements, and automation to support workforce needs.
• Lead the evaluation, selection, and implementation of new HR technologies to improve efficiency and enhance employee experience.
• Ensure data accuracy, integrity, and security within all HR systems, establishing strong governance practices.
• Develop a best-in-class HR service delivery model, ensuring an optimal employee experience.
• Identify opportunities to leverage self-service tools, chatbots, and AI-driven solutions to enhance HR operational efficiency.
• Monitor and optimize HR processes such as benefits administration, compliance tracking, and onboarding.
• Drive a culture of continuous improvement, using data and feedback to refine processes and enhance HR's value to the business.
• Partner with HR leaders and business stakeholders to ensure HR operations align with workforce planning, talent strategy, and company goals.
• Provide strategic insights to senior leadership on HR operational trends, workforce analytics, and process improvements.
• Collaborate with Finance, IT, and Compliance teams to ensure HR operations align with broader business strategies.
• Lead change management efforts related to HR system updates, process improvements, and policy enhancements.
• Build, develop, and lead a high-performing HR Operations team, fostering innovation and efficiency.
• Mentor and upskill HR operations professionals, ensuring the team is equipped with cutting-edge knowledge and best practices.
• Create a culture of service excellence, continuous learning, and operational agility.

What you’ll bring:

• 15+ years of experience in HR Operations, HR Technology, or HR Shared Services, with 5+ years in a senior leadership role.
• Deep expertise in HRIS platforms (Workday preferred), HR process optimization, and automation.
• Proven ability to design and execute an HR operations strategy that enhances efficiency and service delivery.
• Strong knowledge of HR data governance, compliance, and regulatory requirements in a global organization.
• Experience with process improvement methodologies (Lean, Six Sigma, etc.) to drive operational efficiencies.
• Exceptional leadership, stakeholder management, and change management skills.
• Strong ability to leverage data and technology to inform and drive strategic HR decisions.
• Background in AI-driven HR solutions, automation, and digital transformation.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $200,000 - $300,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses, commission, and/or long-term incentive.

Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally.

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.

No matter your role at Baxter, your talent, skills, and time has a direct impact on people's lives. Since 1931, we have been at the forefront of innovation by bringing smarter, more personalized care to patients around the world. Now, we’re more determined than ever to make a lasting impact as we are redefining healthcare delivery across the care journey. Our Mission to Save and Sustain Lives motivates us as we create a culture in which each of us can succeed. This is where you belong.