Global Forwarding Agent (Ocean Export)

C.H. Robinson; Knoxville (TN); Hybrid; USD 26,000 - 58,000; Full time

Job summary

C.H. Robinson, a leading logistics platform, is seeking a Global Forwarding Agent (Ocean Export) to manage shipment lifecycles for customers in a hybrid role across multiple U.S. locations including Knoxville, TN.

You will be hands-on with customers from start to finish, solving problems and ensuring timely, compliant execution. The role emphasizes proactive communication, strong attention to detail, and collaboration with international teams to maintain operational excellence in a fast-paced

Qualifications

• High school degree or GED equivalent.
• Minimum of 1 year of Global Forwarding experience.
• Bachelor’s degree preferred.

Responsibilities

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
• Build great relationships with customers, responding timely and following up on issue resolution
• Provide reporting and documentation support to internal and external customers.
• Participate in customer business reviews.

Skills

Excellent communication

Prioritization

Multi-tasking

Customer service

Attention to detail

Fast-paced environment

Education

High school degree or GED

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Hybrid

Atlanta, GA United States of America

Knoxville, TN United States of America

Charlotte, NC United States of America

Charleston, SC United States of America

Medley, FL United States of America

Full time

R49480

We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent (Ocean Export). Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

If this all sounds good, let’s talk more about what you’ll be working on.

Responsibilities:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.




• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.




• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

• Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.




• Build great relationships with customers, responding timely and following up on issue resolution




• Provide reporting and documentation support to internal and external customers.




• Participate in customer business reviews.




• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Required Qualifications:

• High school degree or GED equivalent




• Minimum of 1 year of Global Forwarding experience

Preferred Qualifications:

• Values a diverse and inclusive work environment




• Proficient in Microsoft Office Suite of programs




• Excellent communication, prioritization, and multi-tasking skills




• Proven track record of strong customer service skills, interacting with customers and being client focused




• Excellent follow up with customers and the network




• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs




• High level of attention to detail




• Ability to work in a fast-paced and deadline-driven environment




• Bachelor’s degree

Compensation Range

$19.76 - $41.64

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\\Disabled\\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include




• Prescription drug coverage




• Enhanced Fertility benefits




• Flexible Spending Accounts




• Health Savings Account (including employer contribution)




• Dental and Vision




• Basic and Supplemental Life Insurance




• Short-Term and Long-Term Disability




• Paid observed holidays




• 2 paid floating holidays for U.S. hourly employees




• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada




• Paid parental leave




• Paid time off to volunteer in your community




• Charitable Giving Match Program




• 401(k) with 6% company matching




• Employee Stock Purchase Plan




• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING (https://www.chrobinson.com/en-us/about-us/careers/life-at-chr/benefits-and-wellbeing/) page

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .