Global Field Service & Technical Support Leader

Bio-techne; San Jose (CA); On-site; USD 71,000 - 117,000; Full time

Benefits offered by this job

401k plan

Employee stock purchase plan

HSA

FSA

Paid time off & holidays

Job summary

Bio-Techne is seeking a Service Support Manager to act as a technical authority for assigned product lines and serve as a Field Service representative across the product lifecycle.

The role leads complex escalations, develops technical resources, and partners with Engineering, Product Management, and Operations to maintain service capability globally. A strong engineering background and cross-functional communication are essential.

Qualifications

• Bachelors degree in Engineering/Bioengineering/Biological Sciences/Biotechnology or equivalent with 2–5 years in Life Science or cGMP environments.
• Strong troubleshooting skills and ability to analyze field data to identify root causes.
• Excellent verbal and written communication for cross-functional teams.

Responsibilities

• Own technical support and escalations for assigned product lines and field investigations.
• Represent Field Service in new product introductions and product changes to ensure service readiness.
• Develop and maintain service documentation, resources, and training in collaboration with cross-functional partners.
• Support global Field Service regions by communicating field needs and coordinating with Engineering, Product Management, Operations, and Quality.

Skills

Technical troubleshooting

Cross-functional communication

Field service support

Root cause analysis

Customer-facing support

Education

Bachelor’s degree in Engineering or related field

Tools

CRM databases

Microsoft Office

Job description

Bio-Techne is seeking a Service Support Manager to act as a technical authority for assigned product lines and serve as a Field Service representative across the product lifecycle.

The role leads complex escalations, develops technical resources, and partners with Engineering, Product Management, and Operations to maintain service capability globally. A strong engineering background and cross-functional communication are essential.