Global End User Services Manager

RiseMe; Oregon; Hybrid; USD 98,000 - 186,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Annual incentive bonus

Generous PTO and holidays

Job summary

The Standard is seeking a Manager, End User Services to lead employee-facing IT services across a global enterprise, including service desk, onsite support, and access management. You will oversee a blended team of employees and strategic suppliers, set performance standards and govern delivery excellence.

Ideal candidates have 7+ years in global IT service delivery, 3+ years of people leadership, ITIL/security certifications, and strong stakeholder management. Travel may be required.

Qualifications

• Bachelor's degree in Information Technology, Business, Computer Science, or related field or equivalent experience.
• 7+ years in global IT service delivery, end user support, or digital workplace services.
• 5+ years governing vendor performance via SLAs and continuous improvement.
• 3+ years people leadership coaching and managing technical teams.
• Experience creating service roadmaps, budgets, and operational plans.
• Strong communication and relationship management; travel willingness.

Responsibilities

• Lead and develop an internal team of service delivery professionals.
• Govern delivery partner accountability, performance, and service transformation.
• Develop customer-centric service roadmaps, forecasts, and lifecycle planning.
• Oversee daily operations across service portfolio, escalation resolution, and root cause analysis.
• Ensure access control compliance with audit requirements.
• Build partnerships with business leaders, VIPs, technical teams, and vendors.

Skills

Service delivery leadership

Vendor governance

People leadership

Service strategy

Stakeholder management

ITIL

Security certification preferred

Education

Bachelor's degree in IT or related field

Job description

The Standard is seeking a Manager, End User Services to lead employee-facing IT services across a global enterprise, including service desk, onsite support, and access management. You will oversee a blended team of employees and strategic suppliers, set performance standards and govern delivery excellence.

Ideal candidates have 7+ years in global IT service delivery, 3+ years of people leadership, ITIL/security certifications, and strong stakeholder management. Travel may be required.