Global Director of Customer Solutions

Remote Worker LTD.; United States; Híbrido; USD 159 000 - 212 000; Tempo integral

Resumo da oferta

IRIS Software Group is seeking a Global Director of Customer Solutions to lead a critical commercial function that supports customers choosing IRIS. You will unify Pre-Sales, Bid Management and SME teams under a global strategy, partnering with Sales, Product, Customer Success and Marketing to drive growth and confidence in our offerings.

The role emphasizes building high-performing teams, delivering measurable commercial results, and shaping how IRIS wins and grows business worldwide.

Qualificações

• Experience leading multiple customer-facing teams in a B2B software/SaaS environment.
• Proven track record delivering commercial improvements in win rates and deal sizes.
• Strong leadership and coaching abilities for high-performing teams.
• Excellent stakeholder management with Sales, Product and Customer Success.
• Ability to translate technical solutions into commercial value for customers.
• Experience supporting enterprise sales and complex, high-value opportunities.
• Experience in HR, Payroll, Accountancy, Education or regulated software sectors advantageous.

Responsabilidades

• Lead and develop global Pre-Sales, Bid Management and SME teams.
• Create a consistent operating model across regions to drive collaboration.
• Support large strategic opportunities as a senior commercial leader.
• Improve demonstrations, solution design and technical validation.
• Oversee tender, proposal and RFP quality and timeliness.
• Partner with Sales, Product, Customer Success and Marketing for a seamless journey.
• Develop scalable processes, governance and reporting for global growth.
• Coach leaders and build a high-performing, customer-focused function.
• Drive improvements in win rates, deal size, expansion revenue, retention and time-to-close.

Conhecimentos

Pre-Sales

Solutions Consulting

Bid Management

Customer Solutions

B2B Software

SaaS

Descrição da oferta de emprego

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

About the Role

As our Global Director of Customer Solutions, you'll lead a critical commercial function responsible for helping customers feel confident in choosing IRIS.

Reporting to Anthony Kikkert, you'll bring together our Pre-Sales, Bid Management and Subject Matter Expert (SME) teams under one global strategy, ensuring they work seamlessly to support both new business and existing customers.

Working closely with Sales, Product, Customer Success and Marketing, you'll play a key role in improving customer confidence, strengthening commercial performance and shaping how IRIS wins and grows business across the globe.

This is a hands-on leadership opportunity for someone who enjoys building high-performing teams, influencing strategic customer opportunities and delivering measurable commercial results.

Key Responsibilities

• Lead and develop our global Pre-Sales, Bid Management and SME Specialist teams.

• Create a consistent operating model across all regions, driving collaboration and best practice.

• Support our largest and most strategic customer opportunities, acting as a senior commercial leader.

• Improve the quality and consistency of demonstrations, solution design and technical validation.

• Oversee the bid management function, ensuring high-quality tenders, proposals and RFP responses are delivered on time.

• Partner closely with Sales, Product, Customer Success and Marketing to create a seamless customer journey.

• Develop scalable processes, governance and reporting to support continued global growth.

• Coach and develop leaders while building a high-performing, customer-focused global function.

• Drive measurable improvements in:

  • Win rates

  • Average deal size

  • Expansion revenue

  • Customer retention

  • Time-to-close.

What We're Looking For

We're looking for an experienced commercial leader who brings:

• Leadership experience within Pre-Sales, Solutions Consulting, Solution Engineering, Bid Management or Customer Solutions.

• Experience managing multiple customer-facing teams within a B2B Software or SaaS environment.

• A proven track record of improving commercial performance, including increasing win rates, deal values and customer retention.

• Strong leadership skills with the ability to coach, develop and inspire high-performing teams.

• Excellent stakeholder management skills, with experience partnering closely with Sales, Product and Customer Success leaders.

• The ability to translate technical solutions into clear commercial value for customers.

• Experience supporting enterprise sales teams and complex, high-value opportunities.

• Experience within HR, Payroll, Accountancy, Education or other regulated software sectors would be advantageous.

Location: UK (Hybrid / One of our UK offices)
Salary: Competitive
Reporting to: VP of Global Sales Enablement

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.

• Growth: Continuous learning and career development opportunities.

• Belonging: A culture that celebrates diversity and empowers every individual.
  

What to expect from our hiring process

Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:

1. Application review - we assess your experience and potential

2. Initial call - a short conversation to learn about you and share more about the role

3. Skills assessment - tailored to the position, e.g. case study, coding challenge or portfolio review

4. Final interview - meet the team and explore how you'll make an IMPACT at IRIS

We'll always walk you through the specific stages at the start of the process so you can prepare with confidence.

If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.