Global Director, Application Engineering & Customer Insights

Sealed Air Corporation; Charlotte (NC); Hybrid; USD 128,000 - 221,000; Full time

Job summary

Sealed Air Corporation in Charlotte, NC seeks a Director of Application Engineering & Customer Insights. The role leads a global AE function that connects customer operations to system-level requirements, performance validation, and innovation.

You will drive NPD qualification, map customer needs, and lead Level 2 escalations, partnering with Materials R&D, Equipment R&D, Marketing, Sales Applications, and Service. Occasional travel required.

Qualifications

• Engineering or related technical degree required; Master’s preferred.
• Experience leading customer-facing technical work in new product development or application engineering.
• Ability to translate customer insights into technical requirements and validation plans.
• Packaging experience is required; protective packaging preferred.
• Strong systems thinking across materials, equipment and application.
• Demonstrated people leadership in cross-functional teams.
• Willingness to travel domestically and internationally.

Responsibilities

• Own system performance specifications across consumables, equipment, and integrated systems.
• Lead qualification and beta programs for equipment platforms.
• Map customer needs through structured observations and workflow mapping.
• Build a process to capture beta-program learnings and insights.
• Plan hands-on benchmarking and quantify gaps vs. alternatives.
• Serve as Level 2 escalation owner for complex system issues.
• Partner with R&D, Marketing, Sales, and Service to accelerate decisions.
• Recruit, coach, and develop the AE team with strong testing and communication standards.

Skills

Customer-facing leadership

NPD/AE experience

Translating insights to requirements

Packaging experience

Systems thinking

Travel willingness

Education

Bachelor's degree in engineering/packaging/materials/chemistry

Master's degree preferred

Job description

Sealed Air Corporation in Charlotte, NC seeks a Director of Application Engineering & Customer Insights. The role leads a global AE function that connects customer operations to system-level requirements, performance validation, and innovation.

You will drive NPD qualification, map customer needs, and lead Level 2 escalations, partnering with Materials R&D, Equipment R&D, Marketing, Sales Applications, and Service. Occasional travel required.