Global Diagnostics Medical Operations Lead

Zoetis; Trenton (NJ); Remote; USD 134,000 - 205,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement savings

Paid holidays

Vacation

Disability insurance

Job summary

A top animal health company is seeking an Operations Lead for Medical Platforms/Education and Medical Services. This role involves driving operational excellence and strategic execution, facilitating cross-functional collaboration, and developing long-term medical strategies. Candidates should have at least 5 years of experience in the veterinary industry and abilities in project management and operational leadership. Competitive benefits and a focus on employee well-being are offered.

Qualifications

• 5+ years of experience in veterinary or animal health industry.
• Experience in strategy development and operational management.
• Strong understanding of companion animal veterinary medicine.

Responsibilities

• Lead development and implementation of medical strategy and operating plans.
• Facilitate communication across functions and lead cross-functional teams.
• Oversee budgets, KPIs, and continuous process improvements.

Skills

Strategic development

Cross-functional leadership

Operational management

Project management

Communication skills

Education

Bachelor's degree

Advanced degrees in business or life sciences

Tools

Microsoft Office Suite

Asana

Microsoft Project

Smartsheet

Job description

Overview

The Operations Lead for Medical Platforms/Education (MP/E) and Medical Services (MS) reports to the Head of Medical Services and is a key member of the Global Diagnostics Medical Leadership Team. This role drives operational excellence, cross-functional alignment, and strategic execution for MP/E and MS. The position partners with leadership across Zoetis Global Diagnostics to implement medical strategy, improve operational efficiency, and support Global Diagnostics objectives.

Key Responsibilities

• Strategic & Medical Operations Leadership: Partner with MP/E and MS leadership to develop, implement, and monitor long-term medical strategy and operating plans; ensure alignment with Global Diagnostics objectives; analyze industry trends, opportunities, and internal performance metrics to inform decisions and drive continuous improvement; plan and facilitate cross-functional meetings and strategic planning processes; act as a thought leader and advisor on operational issues, risk mitigation, and resource allocation.
• Cross-Functional & Stakeholder Collaboration: Facilitate transparent communication across MP/E, MS, and other functions (e.g., Marketing, Sales, Finance, Legal); lead cross-functional project teams for major initiatives; represent MP/E and MS in global forums and decision-making bodies; ensure effective information flow between global and regional teams.
• Operational Excellence & Process Improvement: Oversee budgets, resource planning, and headcount tracking in partnership with MP/E and MS leadership, Finance, and HR; drive continuous process improvement, including SOPs, automation opportunities, and best practices for internal and cross-functional communication and efficiency; manage vendor and contingent worker relationships, contract negotiations, and regulatory compliance; define and track KPIs for quality, service levels, and financial stewardship; measure impact of medical platforms and education initiatives.
• People Leadership & Organizational Development: Provide direct and matrix leadership to project managers, coordinators, and cross-functional team members; foster a culture of high performance, accountability, psychological safety, and professional development; mentor and develop talent, including succession planning and university partnerships.

Qualifications

• Bachelor\'s degree required; advanced degrees in business, management, medical/health or life sciences desired. Certification in project management or related fields also desired.
• Minimum 5+ years of progressive experience in the veterinary or animal health industry, including leadership in medical affairs, technical services, or related operational roles.
• Demonstrated experience in strategy development, cross-functional leadership, and operational management in global or matrixed environments.
• Strong understanding of companion animal veterinary medicine preferred; proven ability to lead through influence and drive results in complex, fast-paced environments.
• Advanced project and process management skills (e.g., Asana, Microsoft Project, Smartsheet); exceptional communication, presentation, and interpersonal skills; strong analytical, problem-solving, and business acumen; proficiency in Microsoft Office Suite and ability to learn Zoetis systems.
• Travel willingness and ability to travel domestically and internationally up to 20%.

Pay and Benefits

The base pay ranges vary by location: Colorado: $126,000 - $181,000; California, NJ Remote, NY Remote, Washington: $134,000 - $205,000. Benefits include healthcare, dental, retirement savings, paid holidays, vacation, and disability insurance.

About Zoetis

Zoetis is a Fortune 500 company and world leader in animal health. We discover, develop, manufacture and market vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We offer competitive healthcare and retirement benefits and programs to support employee well-being.

Global Job Applicant Privacy Notice