Global Delivery Center Ops & Performance Director

Grant Thornton; Salt Lake City (UT); Hybride; USD 187 000 - 313 000; Plein temps

Résumé du poste

Grant Thornton seeks a Senior Director of Delivery Center Operations and Performance Management to lead the Global Delivery Center ecosystem across regions. The role focuses on operations, budget analytics, KPI management, and forecasting to support growth toward 10,000+ resources.

The ideal candidate has 12+ years in IT services, global operations and proven ability to drive execution with senior leadership, a hands-on yet strategic mindset, and fluent English.

Qualifications

• Bachelor’s degree in IT, Business or another related field; MBA preferred.
• 12+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Proven track record in running operations and performance management across global delivery centers for multiple regions; spent considerable time working in delivery centers overseeing operations and performance management.
• Strong understanding of day-to-day operations of delivery centers, KPIs and scorecards, onshore/nearshore/offshore delivery models, and proven experience of integrating operations across delivery centers.
• Good communication, presentation, and executive-level influencing skills.
• Should be a hands-on leader with strategic thinking and a strong bias towards execution.
• Fluent and professional English—verbal and written.
• Demonstrated ability to work in complex, multinational environments and collaborate effectively with senior leadership.
• Experience in high-growth environments with large-scale ramp-ups (5000-10,000+ resources).

Responsabilités

• Lead the development the Operations Hub supporting operations and performance management across delivery centers.
• Manage operational metrics with financial outcomes, budget planning, cost optimization, and integration targets across delivery centers.
• Lead annual operating plans, recurring forecasts, and monthly business performance reviews for delivery centers.
• Work closely with finance team to develop and manage annual budgets, operational forecasts, and expenses for the offshore center to maximize cost efficiency.
• Establish and drive stakeholder management and governance including SteerCos, monthly quarterly reviews to effectively communicate strategy and progress against the strategy.
• Develop the GDC Operations Playbook, including operating model, contract management, invoice management, KPIs, knowledge management, and workforce planning.
• Other duties as assigned.

Connaissances

Delivery center operations

Forecasting

KPI / scorecards

Budget planning

Executive communication

Global leadership

English fluency

Formation

Bachelor’s degree in IT/Business

MBA preferred

Description du poste

Grant Thornton seeks a Senior Director of Delivery Center Operations and Performance Management to lead the Global Delivery Center ecosystem across regions. The role focuses on operations, budget analytics, KPI management, and forecasting to support growth toward 10,000+ resources.

The ideal candidate has 12+ years in IT services, global operations and proven ability to drive execution with senior leadership, a hands-on yet strategic mindset, and fluent English.