Global Data Center Operations Manager

Amazon; Douglasville (GA); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon seeks an experienced Technology Manager to lead a data center operations team across multiple facilities. You will manage staff, develop career paths, recruit and train technicians, and drive improvements in operations and automation.

The role requires travel to active data center sites, strong IT background, and proven people-management skills to ensure SLAs and KPIs are met while delivering cost-efficient infrastructure support.

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

Skills

People management

IT experience

Operations & on-call support

Education

Bachelor's degree in CS/Engineering/Math or equivalent

Tools

System management tools

Job description

Amazon seeks an experienced Technology Manager to lead a data center operations team across multiple facilities. You will manage staff, develop career paths, recruit and train technicians, and drive improvements in operations and automation.

The role requires travel to active data center sites, strong IT background, and proven people-management skills to ensure SLAs and KPIs are met while delivering cost-efficient infrastructure support.