Global CX Workforce Architect

Harvey; Ohio; Remote; USD 121,000 - 181,000; Full time

Job summary

Harvey is building a Global CX workforce management function to forecast demand, plan capacity, and align scheduling across AMER, EMEA, and APAC. This hands‑on role establishes the models, metrics, tools, and operating cadence you will own, while regional teams retain day‑to‑day execution.

You will partner with Data, Finance, People, Enablement, and GTM Operations to deliver staffing plans, measure automation impact, and drive scalable, high‑quality support.

Qualifications

• 7+ years in workforce management or related field.

Responsibilities

• Own demand and capacity forecasts across regions and channels.

Skills

Workforce planning

Analytical skills

Cross-functional leadership

Executive communication

Tools

SQL

BI tools

Zendesk

Job description

Harvey is building a Global CX workforce management function to forecast demand, plan capacity, and align scheduling across AMER, EMEA, and APAC. This hands‑on role establishes the models, metrics, tools, and operating cadence you will own, while regional teams retain day‑to‑day execution.

You will partner with Data, Finance, People, Enablement, and GTM Operations to deliver staffing plans, measure automation impact, and drive scalable, high‑quality support.