Global CX Vendor Ops, Workforce and Equity Lead

Tapstitch | Make fashion; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation and equity package

Medical, dental, and vision insurance

Opportunities for international travel

Job summary

An innovative fashion tech company is looking for a CX Vendor Operations & Workforce Manager to optimize its global CX delivery network. The right candidate will have 7-10 years of experience in CX operations and will be responsible for managing vendor relationships, ensuring performance metrics are met, and building scalable systems. The role includes periodic international travel and offers competitive compensation with a strong focus on quality service.

Qualifications

• 7-10 years of experience in CX operations or vendor management.
• Proven track record of managing BPO partners.
• Strong communication and negotiation skills.

Responsibilities

• Own global CX delivery network and operational performance.
• Manage relationships with external delivery partners.
• Build and maintain performance governance systems.

Skills

Vendor management

Workforce planning

CX operations

Relationship building

Analytical skills

Tools

Excel

Tableau

Power BI

Job description

An innovative fashion tech company is looking for a CX Vendor Operations & Workforce Manager to optimize its global CX delivery network. The right candidate will have 7-10 years of experience in CX operations and will be responsible for managing vendor relationships, ensuring performance metrics are met, and building scalable systems. The role includes periodic international travel and offers competitive compensation with a strong focus on quality service.