Global Customs Entry Specialist – Fast-Paced, Detail-Driven

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

RRSP + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Career Development

Job summary

Maersk is seeking a Customs Entry Specialist in Charlotte to manage end-to-end customs brokerage operations for a portfolio of accounts. You’ll coordinate with customers, carriers, and government agencies to ensure compliant, timely entries and accurate documentation.

The role emphasizes attention to detail, strong communication, and adherence to CBP and PGA regulations while supporting cross-functional teams and process improvements.

Qualifications

• 6–12 months of customs brokerage or related industry experience.
• At least 2 years in a CHB or operational support environment preferred.
• Strong verbal and written communication skills.
• Highly organized, detail-oriented, and comfortable working under pressure.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-focused mindset with ownership and accountability.
• Customs House Broker License preferred but not required.

Responsibilities

• Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates.
• Prepare and process U.S. Customs entries and PGA filings, ensuring full regulatory compliance.
• Open and manage entry files in alignment with defined KPIs and service standards.
• Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and CFS to ensure timely release.
• Track and trace inbound shipments from port or airport through final delivery.
• Ensure all required documentation and entry packages are accurately uploaded into operating systems.
• Complete customer billing, delivery orders, and required operational reports.
• Maintain and update customer SOPs as needed.
• Collaborate with teammates and cross-functional partners to support coverage and peak-volume needs.

Skills

Customs brokerage

Regulatory compliance

Documentation & filings

Customer communication

Attention to detail

Education

Bachelor’s degree preferred

Job description

Maersk is seeking a Customs Entry Specialist in Charlotte to manage end-to-end customs brokerage operations for a portfolio of accounts. You’ll coordinate with customers, carriers, and government agencies to ensure compliant, timely entries and accurate documentation.

The role emphasizes attention to detail, strong communication, and adherence to CBP and PGA regulations while supporting cross-functional teams and process improvements.