Global Customer Experience Business Analytics Project Intern (TikTok Shop-Governance and Experience) - 2026 Start

TikTok; San Jose (CA); Presencial; USD 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life insurance

Wellbeing benefits

Paid holidays

Housing allowance

Resumo da oferta

TikTok is seeking a Project Intern to contribute to the Governance and Experience (GNE) team within Global E-Commerce. You will help build and optimize data dashboards for customer service and experience operations, with a focus on user-centric insights and reduced data acquisition costs.

You will explore AI capabilities to develop automated analyses, anomaly detection, and root-cause diagnosis tools, supporting faster decision making across regional operations and buyer experience initiatives.

Qualificações

• Pursuing a Bachelor’s degree in a quantitative field is preferred.
• Proficient in Excel (PivotTables, functions) and SQL.
• Capable of data visualization and dashboard construction; candidates who leverage AI tools will be prioritized.

Responsabilidades

• Understand business needs and improve data infrastructure for customer service and experience operations; build and optimize dashboards.
• Explore AI capabilities to address business pain points; build automated analysis, anomaly detection, and root-cause diagnosis tools.
• Translate data into actionable solutions; conduct analyses on service strategies, buyer experience, and regional operations.
• Partner with business teams to structure problems and translate data into insights and recommendations.

Conhecimentos

Excel

SQL

Data visualization

AI tools

Formação académica

Bachelor’s degree in Computer Science or related quantitative fields

Descrição da oferta de emprego

Responsibilities

• Understand business needs and improve the data infrastructure for customer service and experience operations. Build and optimize data dashboards from a user-centric perspective; sort out data assets to lower cross-team data acquisition costs; advance the development of automated data processing and transformation capabilities to cut manual workload.
• Explore AI capabilities to address business and operational pain points. Build automated analysis, anomaly detection, and root-cause diagnosis tools to help business teams identify issues faster, understand key drivers, and improve decision‑making efficiency.
• Develop in-depth understanding of business challenges and translate data into actionable solutions. Conduct special analyses covering service strategies, buyer experience, Chatbot development, regional operations, workforce efficiency improvement, budget management and other areas.
• Partners with business teams to structure key business problems and translate data into clear insights and actionable recommendations.

About the Team

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our selling partners. The US and Global Customer Experience Team is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.

As a Project Intern, you will contribute to impactful short-term projects and gain hands‑on experience in a fast‑paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real‑world challenges, and explore your career interests.

Minimum Qualifications

• Currently pursuing a Bachelor’s degree in Computer Science, Statistics, Mathematics, Accounting, Business Analytics or other related quantitative fields are preferred.
• Possess basic data processing and analytical skills, proficient in Excel (PivotTables, functions, etc.), SQL, capable of data visualization and dashboard construction. Candidates who leverage AI tools to boost work efficiency will be given priority.
• Strong communication, teamwork and execution skills; meticulous and rigorous at work, able to efficiently complete tasks assigned by the team.

Preferred Qualifications

• Have a genuine interest in customer service, buyer experience, and data automation within the e-commerce industry, with strong business acumen and logical reasoning skills.

Job Information

【For Pay Transparency】Compensation Description (Hourly) - Campus Intern

The hourly rate range for this position in the selected city is $25- $25.

Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• Exercising sound judgment.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request