Global Corporate Trust Services Product Lead

U.S. Bank; Chicago (IL); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation and holidays

Comprehensive benefits package

Job summary

U.S. Bank is seeking a Product Manager to drive product vision, planning and development for our human + digital product strategy. You will identify, analyze and translate business data into actionable roadmaps, articulating product outcomes and roadmaps in collaboration with agile teams and risk partners.

As the product owner, you will manage the end-to-end lifecycle, ensuring value delivery and modernization of features while balancing risk and customer needs across multiple workstreams.

Qualifications

• Product management experience is required.
• Strong ability to analyze data to meet business needs and requirements.
• Experience coordinating cross-functional teams across business, digital, tech, and risk domains.

Responsibilities

• Own multi-year strategic initiatives with outcomes, investment planning, scope, and program success.
• Establish and communicate a compelling long-term vision and North Star guiding decisions.
• Balance immediate delivery objectives with long-term architecture and modernization goals.
• Make data-driven prioritization decisions to maximize customer value, business impact, and ROI.
• Drive alignment across business, technology, operations, finance, and risk partners.

Skills

Product Management experience

Agile methods

Data-driven decision making

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description Product Managers at U.S. Bank are customer obsessed in driving product visioning, planning and development to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs.

As a Product Manager, you will: Identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements. Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter and roadmap. Defines product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and breaks down work into actionable steps to facilitate product discovery, design, development and delivery. Manages the end-to-end product lifecycle and drives the product roadmap leveraging OKRs (Objectives and Key Results). Creates the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes. In the case of technical products, understands and cares for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product.

Basic Qualifications

• Product Management experience

Preferred Skills/Experience

• Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability
• Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value
• Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization’s products and services at every touch point
• Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products
• Knowledge of Agile ways of working, knowledge of processes, tools and techniques for assessing and controlling an organization’s exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations
• Preferred skills: product PnL, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, agile ways of working, go to market and sales channels, performance measurement and optimization, marketing and analytics, customer centricity

Key Responsibilities

Serve as the accountable leader and single-threaded owner for multi-year strategic initiatives, with responsibility for outcomes, investment planning, scope management, and overall program success.

Establish and communicate a compelling long-term vision and North Star that guides decision-making across changing priorities and business conditions.

Balance immediate delivery objectives with long-term architecture, platform modernization, and strategic transformation goals.

Make timely, data-driven prioritization and trade-off decisions that maximize customer value, business impact, and investment returns.

Drive alignment and accountability across business, technology, operations, finance, and risk partners through strong leadership and governance.

Translate complex technical concepts into clear business outcomes and executive-level communications.

Create organizational clarity around decision rights, ownership, accountability, and execution priorities.

Proactively identify, escalare, and resolve risks, issues, and dependencies while minimizing unnecessary bureaucracy.

Establish, measure, and communicate progress against defined outcomes, benefits realization targets, and strategic objectives.

Lead SIC and CapEx processes, including business case development, ROI tracking, resource planning, capacity management, and benefits realization.

Drive large-scale platform transformation and modernization initiatives across multiple workstreams and phases of delivery.

Develop organizational capabilities and future leaders while fostering knowledge sharing and sustainable operating models.

Challenge assumptions, continuously evaluate roadmap priorities, and identify opportunities to improve customer, operational, and business outcomes.

Accountable leader who: Serves as the Product Lead for Global Structured Finance, Escrow Services, and Muni & Institutional Debt Services.

Owns and support SIC and CapEx processes including ROI tracking, resource and capacity plans and benefits realization.

Influences and gains alignment among business, tech, ops, finance, and risk and driving accountability through governance forums.

Identifies and prioritizes high-value opportunities to leverage AI, automation, and intelligent workflows to improve client experience, operational efficiency, risk management and revenue growth.

Balances short-term delivery needs with long-term strategic decisions.

Critical Skills and Experience Needed for Success

• Strong foundation in collaboration with effective and active listening skills
• Global Corporate Trust business process expertise and depth of domain
• Technical modernization proficiency
• Ability to break down barriers and drive delivery

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $170,255.00 - $200,300.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.