Global Commercial Training Program Manager

Swagelok; Solon (OH); On-site; USD 100,000 - 150,000; Full time

Job summary

Swagelok in Solon, Ohio is seeking a Global Commercial Training Program Manager to develop, manage, and deliver a Swagelok training framework for sales and service centers. You will lead a team of experts and coordinate with sponsors to meet objectives while managing budgets and resources.

The role emphasizes delivering knowledge on products, markets, and applications to enhance customer-facing excellence and align with Swagelok Advantage.

Qualifications

• BS/BA degree in Business, Engineering or equivalent.
• 10 years work experience in a relevant field or internal Swagelok experience.
• 5+ years in leading a team and portfolio of investments/projects.

Responsibilities

• Prioritizes and implements the Swagelok training framework, based on need and impact to commercial priorities.
• Leverages strong program management rigor to ensure strong processes and sustainability for the training content and structure.
• Communicates program progress and escalates roadblocks to corporate and channel stakeholders.
• Partners with commercial directors and SSC experts to prioritize and develop content and delivery methods including eLearning, training sessions, events and programs.
• Leads staff and cross functional teams to achieve the stated project deliverables and objectives on time and within budget.
• Directs resources toward the application of standard and advanced approaches and technologies to improve processes and systems.
• Recruits, motivates, and develops a professional, high performing team.
• Leads through expertise for continuous improvement and project management.
• Demonstrates commercial acumen and engages channel input to create sustainable training approaches.
• Remains current on best practices and business needs.
• Collaborates with internal and channel experts to co-develop high-value solutions.

Skills

Process improvement

Team leadership

Project management

Data analysis

Communication

Problem solving

Business acumen

Six Sigma/Lean

Education

BS/BA in Business or Engineering

Tools

PM tools

Job description

Shift: 1st shift

City: Solon

Swagelok, Northeast Ohio, USA

Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For over 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between.That same dedication spans to our customers.

Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills—you’ll thrive in a culture that promotes learning and development.

We strive to be a company where we all can do our best work with a true sense of purpose and belonging.

Be Connected. Be Valued. Be You.

We hope you’ll consider joining our team.

Position Summary:

The Global Commercial Training Program Manager will be responsible for the development, management, and delivery of the products, markets, and application training framework for sales and service center sales. The training framework is intended to provide SSC sales professionals with the Swagelok‑specific product, market, and application knowledge needed to be effective in front of customers, while reflecting and incorporating the Swagelok Advantage. This position will lead resources to prioritize initiatives that provide maximum value to the organization while ensuring that key program management standards and processes are effectively meeting deliverables.

The Program Manager is responsible for leading a team focused on training development and delivery, using internal and external subject matter experts. The Program Manager collaborates with sponsors and stakeholders to establish clear business and program objectives, manage budgets and resources, and report results in monthly and quarterly steering team meetings. The Program Manager works within their staff and department teams to deliver solutions that will be relevant and impactful for sales and service centers

Essential Duties & Responsibilities:

• Prioritizes and implements the Swagelok training framework, based on need and impact to commercial priorities.

• Leverages strong program management rigor to ensure strong processes and sustainability for the training content and structure.

• Communicates program progress and escalates roadblocks to corporate and channel stakeholders.

• Partners with commercial directors and Sales and Service Center (SSC) experts to prioritize and develop content and impactful delivery methods including eLearning, training sessions, events and programs.

• Leads staff and cross functional teams to achieve the stated project deliverables and objectives on time and within budget.

• Directs resources toward the application of standard and advanced approaches and technologies to significantly improve processes and / or systems.

• Recruits, motivates, and develops a professional, high performing team.

• Leads through expertise for continuous improvement, problem solving, systems thinking and project management

• Demonstrates the necessary commercial acumen and actively engages channel input and expertise to create a credible, valuable and sustainable approach to training.

• Remains current on best practice and the needs of the business.

• Collaborates with internal and channel experts, and leverages customer knowledge via the channel to co‑develop solutions that provide high value.

Direct reports 1-3

Education and/or Work Experience Requirements:

Required:

Education/Experience:

• College or university BS/BA degree in Business, Engineering or equivalent.

• 10 years work experience in a relevant field or internal Swagelok experience

• 5+ years in leading a team and portfolio of investments/projects.

Skills/Knowledge:

• Experience improving a business process, including the demonstrated application of problem‑solving tools/techniques.

• Experienced coaching and inspiring a team for high performance.

• Expert knowledge and insight of the theories, methodologies, practices, and procedures related to project and risk management.

• Fully capable of understanding and analyzing data trends.

• Demonstrated ability to drive, lead, and influence complex projects.

• Advanced problem solving and decision‑making ability.

• Excellent communication, leadership, and influence skills in daily practices.

• Demonstrates broad general business acumen.

• Formal training / certification in project management, six sigma, and lean concepts.

Critical Competencies:

• Effective Communication
• Initiative & Creativity
• Problem Solving/Analytical Ability
• Teamwork & collaboration
• Accountability

Working Conditions and/or Physical Requirements :

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.

Congratulations on taking the first step to B e Connected. B e Valued. B e You.

Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.

_Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law._

_This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at‑will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason._

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