Global Clinical Supply, Process Steward - Planning - Hybrid

Merck; West Point (PA); Hybrid; USD 117,000 - 184,000; Full time

Job summary

Merck is seeking a Senior Specialist, GCS Process Steward to optimize planning-related SAP processes within Global Clinical Supplies. You will drive forecasting, MRP, and master data improvements, collaborating with process owners and SMEs across the SAP landscape to ensure robust workflows and governance.

You will lead standardization, participate in cross-functional initiatives, and support implementation of new processes while liaising with stakeholders to deliver measurable business impact

Qualifications

• 5+ years of experience in Supply Chain Management or a related planning support function, with demonstrated knowledge of forecasting, supply planning, production scheduling, and business process execution.
• 3+ years of experience working with SAP PP-PI, with demonstrated knowledge of Demand Management, Master Production Scheduling (MPS), Material Requirements Planning (MRP), and related production planning processes.
• Ability to manage a different portfolio of projects and initiatives.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely to both technical and non-technical audiences.
• Ability to collaborate effectively with cross-functional teams and external partners.
• Ability to accurately identify risks to issue resolution, project timelines, scope, or deliverables, and elevate accordingly.
• Demonstrated ability to develop strong, trust-based, collaborative relationships to drive change and execute priorities with a different group of stakeholders.
• Results-oriented, with a proven ability to execute collaborative projects and develop subject matter expertise.

Responsibilities

• Lead the development and implementation of GCS processes that align with GCS short- and long-term objectives.
• Act as the overall knowledge expert of SAP and Global Business Processes for Supply Chain Planning and Forecasting.
• Drive business challenges to resolution with system solutions across our company's GCS.
• Support business case development and maintain the Demand Tracker for enhancement requests and prioritization.
• Drive business process standardization, implementation, and training on new processes.
• Ensure the integrity of a single global business process by reviewing SOPs and assessing process changes against system impact.
• Contribute to our company's GCS Global Process Steward Network, partnering with our Manufacturing Division Global Process Steward and COMET Functional Leads.
• Support tier management and escalations for transactional issue resolution.
• Contribute to Deviations, Investigation, and CAPAs in the planning area.
• Collaborate with cross-functional teams to identify process-driven opportunities to improve business performance.
• Develop strong, trust-based, collaborative relationships to drive change and execute priorities with a different group of stakeholders.

Skills

Business Processes

Change Management

Clinical Supply Chain Management

Clinical Trial Management

Communication

Cross-Functional Leadership

Data Analysis

GMP

MRP

Production Planning

Project Management

Risk Management

SAP BTP

SAP Implementations

Supply Chain Systems

Supply Change Management

Education

Bachelor's degree in Science, Engineering or similar field

Master's degree in Science, Engineering or similar field

Tools

SAP PP-PI

Kinaxis RapidResponse

OMP

Job description

Job Description

As part of the Global Clinical Supplies (GCS) organization, the Process Stewards works at the interface between core business processes and SAP capabilities, helping to enable efficient business operations, support enhancements, and drive innovation. The The Senior Specialist, GCS Process Steward ensures clinical supply chain processes are clearly defined and documented, and that they are supported by the right workflows, stakeholders, SME network, and tools such as SAP.

The Process Steward Team works closely with end users and process owner communities to ensure processes meet current and evolving business needs. Process Stewards also provide oversight and expertise in the SAP solution for their respective domain area Packaging Execution, Material Handling, Distribution & Logistics, Planning, Source to Settlement/Tax/Finance, Trade Operations, ISO, Relationship Management, QA, and Compliance.

This Process Steward role is specifically oriented towards the Planning domain, supporting business processes and SAP capabilities related to forecasting (custom SAP solution), MRP/Supply Planning, and master data.

Primary Activities Include, But Are Not Limited To

• Lead the development and implementation of GCS processes that align with GCS short- and long-term objectives.
• Act as the overall knowledge expert of SAP and Global Business Processes for Supply Chain Planning and Forecasting.
• Drive business challenges to resolution with system solutions across our company's GCS.
• Support business case development (Enhancement Prioritization Management Form) and maintain the Demand Tracker for enhancement requests and prioritization.
• Drive business process standardization, implementation, and training on new processes.
• Ensure the integrity of a single global business process by reviewing SOPs and assessing process changes against system impact.
• Contribute to our company's GCS Global Process Steward Network, partnering with our Manufacturing Division Global Process Steward and COMET Functional Leads.
• Support tier management and escalations for transactional issue resolution.
• Contribute to Deviations, Investigation, and CAPAs in the planning area.
• Collaborate with cross-functional teams to identify process-driven opportunities to improve business performance.
• Develop strong, trust-based, collaborative relationships to drive change and execute priorities with a different group of stakeholders.

Education

• Bachelor's degree in Science, Engineering or similar field with 5+ years of relevant experience, or a Master's degree in Science, Engineering or similar field with 3+ years of relevant experience

Required Experience And Skills

• 5+ years of experience in Supply Chain Management or a related planning support function, with demonstrated knowledge of forecasting, supply planning, production scheduling, and business process execution.
• 3+ years of experience working with SAP PP-PI, with demonstrated knowledge of Demand Management, Master Production Scheduling (MPS), Material Requirements Planning (MRP), and related production planning processes.
• Ability to manage a different portfolio of projects and initiatives.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely to both technical and non-technical audiences.
• Ability to collaborate effectively with cross-functional teams and external partners.
• Ability to accurately identify risks to issue resolution, project timelines, scope, or deliverables, and elevate accordingly.
• Demonstrated ability to develop strong, trust-based, collaborative relationships to drive change and execute priorities with a different group of stakeholders.
• Results-oriented, with a proven ability to execute collaborative projects and develop subject matter expertise.

Preferred Skills

• Demonstrated expertise in system and business process design, including process analysis, optimization, and solution development, preferably within the pharmaceutical or life sciences industry.
• Experience supporting large-scale SAP implementations, including business process deployment, system enhancement initiatives, and/or master data migration activities.
• Experience with advanced supply chain planning and scheduling solutions, such as Kinaxis RapidResponse, OMP or similar platforms.
• Professional certification in process optimization, operational excellence, or continuous improvement methodologies, such as Lean Six Sigma.

Required Skills

Business Processes, Change Management, Clinical Supply Chain Management, Clinical Trial Management, Communication, Cross-Functional Leadership, Data Analysis, Good Manufacturing Practices (GMP), Materials Requirements Planning (MRP), Production Planning, Project Management, Risk Management, SAP Business Technology Platform (SAP BTP), SAP Implementations, Supply Chain Systems, Supply Change Management

US and Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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San Francisco Residents Only

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Employee Status

Regular

Relocation

No relocation

VISA Sponsorship

No

Travel Requirements

10%

Flexible Work Arrangements

Hybrid

Shift

1st - Day

Valid Driving License

No

Hazardous Material(s)

No

Job Posting End Date

09/15/2026

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID

R409912

The salary range for this role is $117,000.00 - $184,200.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https //jobs.merck.com/us/en/compensation-and-benefits.