GIFT SHOP SUPERVISOR- SWING SHIFT

Santa Ana Star Casino Hotel; Santa Ana Pueblo (NM); On-site; USD 40,000 - 56,000; Full time

Job summary

Santa Ana Star Casino Hotel in Santa Ana Pueblo, NM, seeks a Gift Shop Supervisor for swing shift to lead the Gift Shop and Perks Premium Coffee & Gifts. You will manage daily operations, supervise cashiers and baristas, and uphold company policies.

Expect active leadership, hiring support, inventory control, and strong customer relations. The role requires a high school diploma or GED, two years of retail management experience, and the ability to work varied shifts including weekends and

Qualifications

• Must have a high school diploma or GED.
• Minimum two years retail management experience preferred.
• Available to work days, evenings, weekends, and holidays.
• Familiar with Retail Services concepts and procedures.
• POS experience required and Nestle (Starbucks) training will be completed.
• Must obtain NM liquor server license and Food Handlers Certificate.
• Must obtain Pueblo of Santa Ana Gaming license.
• Smartphone capable for company apps and communication.

Responsibilities

• Supervise shift ensuring cashiers and baristas follow policy and procedures.
• Assist with hiring, promotions, transfers, and training.
• Maintain inventory pars for Gift Shop and Perks.
• Execute month-end inventory and resolve variances.
• Fill in for cashier/barista as needed.
• Maintain positive customer and employee relations; handle complaints.
• Perform other duties as assigned.

Skills

Retail management

POS experience

Customer service

Inventory control

Staff training

Conflict resolution

Multi-tasking

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

GIFT SHOP SUPERVISOR- SWING SHIFT

Hotel Gift Shop Full Time Santa Ana Pueblo, NM, US

3 days ago Requisition ID: 2582

Job Summary:

The Gift Shop Supervisor is responsible for the daily operation of the Gift Shop & Perks Premium Coffee & Gifts of their respectful shift in accordance with management’s directives and policies and procedures.

Job Description

Expectations of Leadership:

• Actively support, demonstrate, and promote the company’s core values.
• Be approachable and engaging with fellow team members.
• Always treat individuals with dignity and respect regardless of job position.
• Demonstrate maturity through exhibiting excellent listening skills.
• Make educating, inspiring, and motivating your team central to your mission.

Major Responsibilities/Activities:

• Supervises shift ensuring cashiers and baristas are following policy and procedures.
• Assists with personnel actions such as hiring; promotions; transfers; discharges; disciplinary measures; performance evaluations; and training of new and current employees.
• Assists in maintaining inventory pars for both Gift Shop & Perks.
• Assists in executing month end inventory. Researching and resolves any inventory variances.
• Fills in for Cashier and or Baristas when needed.
• Ensures personnel maintain proper customer/employee relations and handles any customer complaints.
• Perform other duties as assigned.
• Preference is given to qualified Santa Ana Tribal Members.
• High school diploma or GED.
• Must possess excellent management skills.
• Two years retail management experience preferred.
• Must be available to work various shifts including days, evenings, weekends, and Holidays.
• Familiar with standard concepts, practices, and procedures used in Retail Services required.
• Must have POS experience.
• Must be able to complete Nestle (Starbucks)Training Modules
• Must be able to obtain New Mexico liquor server license & Food Handlers Certificate.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.
• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
• All employees are required to proficiently use a smartphone for company applications, email, and text.

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintains a strict level of confidentiality regarding company information.
• Must be able to work independently and exercise good judgment in handling a variety of situations.
• Must have excellent problem-solving abilities.
• Must be a detail oriented, organized individual with the ability to multi-task.
• Must be able to work in a fast-paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Display strong verbal and written communication skills.
• Proven ability to handle conflict situations.

Essential Physical Functions:

The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the employee is frequently required to stand, walk, bend, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk, and hear.
• Must present self in a well-groomed, professional appearance.
• Must be able to lift up to 25 pounds.
• Must be able to handle stress effectively.

Equipment Used:

• Computer “Excel and Microsoft Applications.”
• All traditional office equipment.
• Smartphones, computers, laptop computers, and other traditional office equipment as required.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.