Gift Processing Manager

Washington State University; Pullman, Northern (WA, KY); Híbrido; USD 59.000 - 91.000; Jornada completa

Descripción de la vacante

Washington State University Foundation seeks a Gift Processing Manager to lead daily gift processing, ensuring accurate posting, receipting, and adherence to standards. You will supervise staff, optimize workflows, and collaborate with development partners.

The role requires managing multi-million dollar gift activity with attention to compliance and customer service, while advancing automation and process improvements within the Gift Accounting unit.

Formación

• Bachelor’s degree plus four years progressively responsible experience in a related field with at least one year in supervision
• Experience in high-volume, deadline-driven transaction processing workflows
• Experience with databases or CRM systems and maintaining accurate financial records

Responsabilidades

• Plan, organize and manage day-to-day gift processing operations
• Lead and supervise staff to ensure timely, accurate processing and receipting of gifts
• Coordinate with donors, development staff, and units to ensure compliant processing

Conocimientos

Supervisory experience

Gift processing

CRM systems

Data analysis

Customer service

Policy compliance

Educación

Bachelor's degree

Herramientas

CRM Advance

Workday

Descripción del empleo

## Gift Processing ManagerApply: Pullman, WA: Full time: Posted Yesterday: R-15568**Online applications must be received before 11:59pm on:**November 1, 2026If a date is not listed above, review the Applicant Instructions below for more details.**Available Title(s):**1162-NN\\_ADMINPRO - Manager, 1162-YN\\_ADMINPRO - Manager**Business Title:**Gift Processing Manager**Employee Type:**Admin. Professional**Position Details:****The Opportunity:**The **Gift Processing Manager** is responsible for planning, organizing, and managing the day-to-day gift processing operations of the **WSU Foundation**, overseeing gifts and pledges from initial receipt through preparation, entry, posting, and receipting. The position leads and supervises assigned staff and is accountable for the timely, accurate, and efficient completion of processing $150 million+ in gifts and gift modifications annually in accordance with established Foundation, University, IRS, CASE, and other applicable requirements. The Manager directs production workflows, establishes priorities, monitors volumes and deadlines, oversees gift intake and cash handling processes, and ensures staff consistently apply established procedures when processing routine, complex, and high-volume transactions. The position serves as a primary operational resource for donors, development staff, colleges and units, and other Advancement partners regarding gift submission and processing requirements.The role also works in partnership with the Gift Auditing & Operations Manager, which provides independent post-processing quality assurance, evaluates control effectiveness, and identifies systemic improvements. This separation of responsibilities provides an important system of checks and balances while allowing each team to develop specialized expertise.The Gift Processing Manager provides strategic leadership to the Gift Processing team within the overall Gift Accounting unit. The Manager will play a key role in optimizing workflows, leading outreach to fundraisers via live training sessions and on-demand resources, identifying and implementing automation opportunities, overseeing gift processing technology, and ensuring excellent customer service for our donors.**Additional Information:**This is a **full time** (**100%** FTE), **permanent** position. Overtime eligibility is determined by final salary placement. **Monthly Salary:** $4,942.10 - $7,569.55 | *Commensurate with experience and qualifications* In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. **Benefits:** WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation. **Required Qualifications:** * A Bachelor’s degree in a relevant field and four (4) years of progressively responsible experience in a field related to the functional managerial area which has included at least one (1) year of supervisory experience. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.* At least three years of full-time experience in gift processing, financial transaction processing, fundraising operations, advancement services, or a closely related operational processing environment; OR equivalent education/experience.* Must have, or be able to obtain by time of hire, a valid driver’s license and meet requirements in accordance with **SPPM 7.10** and departmental driving standards.* Experience managing, coordinating, or supporting high-volume, deadline-driven transaction processing workflows.* Demonstrated experience applying policies, procedures, and regulatory requirements to financial or gift transactions.* Experience working with database or customer relationship management (CRM) systems and maintaining accurate financial and constituent records.* Demonstrated ability to analyze complex transactions, identify discrepancies, and resolve processing issues using sound judgment.* Strong organizational and customer service skills with demonstrated ability to manage competing priorities and communicate effectively with internal and external stakeholders. **Preferred Qualifications:*** Experience working in higher education, nonprofit fundraising, advancement services, or a foundation environment.* Experience processing charitable gifts and pledges and working with alumni/donor records.* Knowledge of IRS charitable giving requirements and CASE reporting standards.* Experience with cash handling, deposit procedures, PCI DSS requirements, and related internal controls.* Experience with CRM Advance, Workday, online giving platforms, or similar financial and fundraising systems.* Experience identifying or implementing process improvements, automation, or technology solutions within a transaction-processing environment.* Experience developing, documenting, and improving operational procedures and workflows.**Position Sponsorship Eligibility:** Not eligible for work visa sponsorship **About Department/College/Area/ Campus** - https://foundation.wsu.edu/ **Area/College:** WSU Advancement **Department Name:** Gift Accounting **Location:** Town Centre, Pullman **Application Instructions:** Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. 1) Resume 2) Cover Letter **External candidates**, upload all documents in the “Application Document” section of your application. **Current WSU Employees (internal candidates)**, before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application. Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible. Reference contact information will be requested later in the recruitment process through Workday. **Background Check:** This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.**Time Type:**Full time**Position Term:**12 MonthWashington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.