Gift Administrator Donor Relations Rep - Foundation Admin

CHRISTUS Health; Irving (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

CHRISTUS Health in Irving, TX seeks a Donor Services Coordinator to manage gift processing, donor inquiries, and gift acknowledgments using Raiser's Edge. The role involves preparing deposits and maintaining donor records while supporting audits and ensuring HIPAA and confidentiality.

The position requires 3–5 years of fundraising and donor relations experience, with a strong attention to detail and customer service orientation. Full-time, on-site role with standard 5-day workweek.

Qualifications

• High School diploma required.
• Bachelor’s degree in healthcare or business field preferred.

Responsibilities

• Meets applicable competencies for leadership at various levels.
• Follows HIPAA guidelines to protect PHI.
• Receives and processes donations and pledges to the Foundation.
• Credits gifts to constituents and funds, and matches gifts to campaigns or funds.
• Establishes records for new donors, funds and appeals as needed.
• Produces and mails gift receipts within 2 business days and provides acknowledgment letters.
• Coordinates to ensure letters are up to date and signed on time.
• Sends acknowledgments for all honorarium gifts.
• Updates donor information in the donor database and mailing lists.
• Enters all gift information and maintains audit trails for gifts.
• Reconciles donor database with accounting database with CPA assistance.
• Daily batch entry of credit card transactions and contributions.
• Provides documentation and audit trails of gifts.
• Contacts donors and health system on gift/pledge matters.
• Logs gifts, creates deposits, and handles payment vehicles under supervision.
• Maintains compliance with policies and regulations and protects confidentiality.
• Performs other duties as assigned.

Skills

Attention to detail

Donor relations

Data entry

HIPAA awareness

Customer service

Education

High School Diploma

Bachelor’s degree in healthcare or business field

Tools

Raiser's Edge

Job description

Description

Summary: Responsible for gift processing and donor relations including: responding to all donor inquiries, recording gifts and pledges and updating donor information into the Raiser's Edge donor database software system. Creates and mails gift acknowledgment letters and honor/memorial cards. Prepares gift reports, maintains and administers gift processing procedures. Facilitates transfer of gift income, handles bank account queries, lockbox oversight, and preparing deposits. Assists in audits and provides support to the Foundation CPA during the monthly reconciliation process. This is a security sensitive position.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Follows CHRISTUS Guidelines related to Health Insurance Portability and accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
• Receives and processes donations and pledges made to the Foundation
• Credits gifts to appropriate constituent and matches the gift to the appropriate fund, appeal, campaign or soft credit
• Establishes records for new donors, funds and appeals as needed
• Produces and mails all gift receipts within 2-business days of gift and provides acknowledgement letters to be signed by appropriate staff and volunteers
• Coordinates with appropriate staff to ensure that letters are up to date, accurate and signed within the specified time frame
• Sends acknowledgments for all honorarium gifts
• Assists Database Manager in updating constituent information in the donor database and mailing lists
• This involves entry of all pertinent gift information for existing constituent records, correcting and updating information
• Assists Database Manager and CPA in reconciling the donor database with accounting database
• Responsible for daily batch entry including entering and posting all credit card transactions and contributions
• Assists the Database Manager and CPA in providing appropriate documentation and audit trail of gifts
• Contact for donors and health system on matters related to gift and pledge processing
• Logs gifts, creates/runs deposits and maintains all payment vehicles under direct supervision of the Database Manager following audit guidelines
• Takes personal responsibility to ensure compliance with all policies, procedures and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities
• Performs all duties in a manner that protects the confidentiality of donors and patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties
• Performs other duties as assigned

Education/Skills

• High School diploma required.
• Bachelor’s degree in healthcare or business field preferred.

Experience

• 3-5 years of experience preferred.
• Development/fundraising experience and relationship, cultivation/management experience preferred.

Licenses, Registrations, or Certifications

• None Required

Work Schedule

5 Days - 8 Hours

Work Type

Full Time