GGL Loan Servicing Specialist

First Bank (FBNC); Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

First Bank (FBNC) is seeking a Loan Servicing Specialist in Raleigh, NC to provide high-level technical support for GGL business loans such as 7a and USDA. You'll be the main contact for clients and will assist with various post-close servicing actions like loan modifications and collateral releases.

Qualified candidates should have a four-year degree in Finance or Business or 3-5 years of GGL experience, along with strong customer service and communication skills. The role requires proficiency in Microsoft software and attention to detail.

Qualifications

• Experience with GGL loan collection and servicing documentation.
• Strong organizational and communication skills.
• Ability to manage multiple projects effectively.

Responsibilities

• Provide technical support for GGL loans and services.
• Assist clients with post-close GGL servicing requests.
• Monitor project pipeline report.

Skills

Customer service

Financial analysis

Attention to detail

Microsoft Office proficiency

Education

Four-year degree in Finance or Business

3-5 years GGL-related experience

Job description

As part of First Banks Government Guaranteed Lending (GGL) Servicing Team, the Loan Servicing Specialist is responsible for providing a high level of technical support to clients, vendors, and affiliated Bank personnel. This position will be the principal contact for customers in regards to GGL, specifically 7a, 504 and/or USDA business loans and services. Duties include providing assistance and support through a wide variety of post-close servicing actions such as; loan modification requests; collateral release or subordination requests; loan work-out and liquidation activities; (developmental training to be provided regarding GGL Guaranty Requests. In addition to assisting with both on-site and remote loan portfolio and due diligence file reviews and other special projects as needed.

ESSENTIAL FUNCTIONS:

• Provide the highest level of quality service to all lending personnel and clients.
• Assist our clients with post-close GGL servicing requests insuring they meet GGL guidelines and proper approvals and notices are obtained and files are properly documented.
• Servicing request primarily include (but not limited to): 1) Exchange of collateral; 2) Changes to Entities; 3) Name changes; 4) Address changes; 5) Assumptions; 6) Release of Obligor/Guarantor; 7) Deferments/Modifications; and, 8) Death of Obligor.
• Provide high level of GGL technical support by answering client questions via phone or by e-mail.
• Be proficient on current SOP Servicing and Liquidations Manual.
• Monitor and update project pipeline report.
• Ability to work on multiple projects simultaneously, managing time and resources to ensure that work is completed accurately, efficiently and within established timeframes.
• Timely identification of adverse and key risks bringing these to the attention of the Bank.
• Deliver completed Servicing Action Request Memos (SARM’s) to the appropriate decision maker and ensure all SOP requirements are met including proper notices and file documentation.
• Procure and analyze supporting documentation in to assist our clients with post-close GGL Servicing Action Requests.
• Analyze third party reports.
• Assist with other duties and special projects as needed.
• Continued professional development as it relates to position.
• Exhibit support for the organization’s goals, values, initiatives and cost control
• Must be willing and able to learn/apply new skills and software applications; adaptable to change.
• Completes annual compliance courses.
• Adheres specifically to all corporate policies and procedures. Also adheres to Federal and state regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
• Adheres to all levels of our Service Excellence standards.

GENERAL QUALIFICATIONS:

• Four year degree with a Finance or Business concentration or a minimum of 3-5 years GGL related experience highly preferred.
• Familiar with GGL loan collection, processing, payments, monitoring protocols and servicing documentation requirements as warranted.
• Familiar with GGL’s processes and terminology .
• Effective organizational, oral and written communication skills and high attention to detail.
• Ability to work on multiple projects/loans simultaneously, managing time and resources to ensure work is completed accurately, efficiently and within established timeframes.
• Through knowledge of Microsoft software, inclusive of Word, Excel and Adobe
• Financial analysis background a plus.

Knowledge & Experience:

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

Physical Demands/Work Environment:

Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements:

Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.