GGC Retail Team Member (FT)

ALABAMA GOODWILL INDUSTRIES, INC.; Northport (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Alabama Goodwill Industries, Inc. in Northport, AL is seeking a Retail Team Member to support daily sales floor operations and provide exceptional customer service. You will stock and rotate merchandise, assist customers, and handle essential cash register duties with accuracy.

Role requires a neat appearance, flexibility for evenings/weekends/holidays, and the ability to work with minimal supervision. PCI compliance and safety remain top priorities.

Qualifications

• Preferably previous retail and/or cashier work experience.
• Able to use a cash register, calculator, and credit card processing machine correctly and make change accurately.
• Able to demonstrate good judgment in recognizing items appropriate for sale.
• Positive, friendly attitude; neat, clean appearance.
• Flexible schedule including evenings, weekends, and holidays.
• Able to work with minimal supervision.
• Develop and maintain effective working relationships with team members and customers.

Responsibilities

• Assist with day-to-day sales floor operations and provide world-class customer service.
• Stock shelves, rotate and display merchandise, and maintain store appearance.
• Perform essential cash register operations and balance cash as required.
• Provide merchandising support and help customers locate and purchase goods.
• Adhere to PCI compliance and store policies; report safety hazards.
• Cross-train in producing and selling goods as needed.

Skills

Customer service

Cash handling

Sales floor support

Merchandising

Teamwork

Tools

Cash register

Calculator

Credit card processing machine

Job description

MISSION CONTRIBUTIONThrough generous donations, Alabama Goodwill Industries strengthens communities, eliminates barriers to opportunity, and helps people reach their full potential through learning and the power of work.Under the direction of the Team Leader Coach or designee, the Retail Team Member assists with the day-to-day sales floor operations, providing world-class customer service, stocking shelves, completing mark-downs, rotating and displaying hardline (wares, books/media, shoes, furniture, etc.) and soft-line (apparel and linen) merchandise, essential cash register operations, and maintaining work area safety with cleanliness and orderliness.ESSENTIAL FUNCTIONSEnsure 100% donor and customer satisfaction.Provide essential cash register operations, excellent customer service, and sales floor support.Make eye contact and greet customers within 10 seconds upon entry and throughout the store.Follow all cashier standard operating procedures and maintain accurate counts.Ensure end-of-shift cash balancing stays within the standard over/short tolerance of $5.00.Adhere to all PCI compliance standards and report suspicious activity immediately.Promote the shopping experience by providing superior customer service and helping customers locate and purchase goods.Promote shop-ability by organizing, coordinating, and rotating merchandise on the sales floor, ensuring an attractive, convenient layout, along with visual merchandising and store cleanliness.Adhere to all store and personnel policies and procedures, follow good safety and security practices, including reporting safety hazards and injuries to the TLC or ATL.Cross-train in producing and selling goods, as requested.Complete hands-on and computer-based training as required and per policy.Perform other duties as assigned.MINIMUM QUALIFICATIONSPreferably previous retail and/or cashier work experience.Able to use a cash register, calculator, and credit card processing machine correctly and make change accurately.Able to demonstrate good judgment in recognizing items appropriate for sale.Able to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.Able to follow instructions and comply with policies and procedures.Able to listen to and understand information and ideas presented through spoken words and sentences.Must be available to work a flexible schedule, including evenings, weekends, and holidays.Able to work with minimal supervision.Able to develop and maintain effective working relationships with team leaders, team members, customers, and clients.PHYSICAL REQUIREMENTSAble to lift, push, pull up to fifty (50) lbs. with no support regularly. Over fifty (50) lbs., request for additional team member assistance as needed.Able to engage in prolonged standing, walking, and frequent bending, stooping, and stretching.Able to exert maximum muscle force to lift, push, pull, or carry objects as required by the job.Able to perform tasks that require repetitive motion. Manual dexterity is required.Alabama Goodwill is an Equal Opportunity Employer. We are committed to fostering an inclusive work environment and celebrate diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disability status, or any other characteristic protected by law.We are also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and interview process. If you require an accommodation, please let us know by contacting [e-mail] or 205-323-6331 ext. 1107.