GG Technical Account Manager

Probity; Virginia (MN); On-site; USD 140,000 - 190,000; Full time

Job summary

Probity seeks a skilled cloud advisory professional to drive adoption, ensure operational excellence, and support cloud transformations for government and education customers. You will lead cross-functional efforts and advocate for new features that benefit government and education clients.

Role requires TS/SCI with Polygraph clearance, US citizenship, and the ability to travel up to 30% as needed; a strong background in cloud, APIs, and distributed systems is essential.

Qualifications

• 4 years customer-facing experience managing cloud implementations or transformation programs.
• 1 year hands-on experience with microservices-based architectures and distributed systems.
• Holds at least one cloud professional-level certification.
• Ability to travel 30% of the time.

Responsibilities

• Lead technical activities across multiple work streams focused on cloud architectural advisory and compliance.
• Collaborate with product and engineering teams as a customer advocate for new products and bug fixes.
• Partner with Support, Product Engineering, and Site Reliability to plan customer events and guide issues to resolution.
• Manage stakeholder relationships as trusted technical advisor and lead quarterly reviews.

Skills

Cloud experience

Customer-facing

APIs & microservices

Communication

Travel readiness

Education

Bachelor's degree

Tools

Cloud certifications

Job description

PLEASE NOTE: This position requires an ACTIVE Top Secret/SCI Clearance with Polygraph. To be considered for this position, you MUST have an ACTIVE Clearance Level of Top Secret/SCI with Polygraph

Position Code: 05-SE1002-1

Role summary:

Drive product adoption, provide proactive problem avoidance, and recommend leading practices that help strategic customers accelerate digital transformations, secure cloud infrastructure, and scale cloud capabilities that serve the American people.

Job responsibilities:

• Lead technical activities across multiple work streams with key stakeholders and/or delivery partners that focus on cloud architectural advisory, operational excellence, and compliance.
• Collaborate with product and engineering teams as a customer advocate focused on new products, features, and bug fixes that benefit government and education customers.
• Partner with Support, Product Engineering, and Site Reliability Engineering to plan for customer events and launches, and work with customers and Support to guide issues/escalations to resolution.
• Manage stakeholder relationships as trusted technical advisor, lead quarterly reviews, host executive sessions, and develop tactical plans that foster successful technical outcomes.

Qualifications:

• United States citizen that will work from the United States.
• 4 years customer-facing experience managing cloud implementations or transformation programs that supported launch or capacity planning, product release management, technical support, escalation management, or consulting.
• 1 year hands‑on experience working with modern software development practices, microservices‑based architectures, distributed systems, and APIs, across a broad set of use‑cases.
• Holds at least one Cloud professional‑level certification while in the role.
• Ability to travel 30% of the time as needed.
• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.

Characteristics:

• Experience communicating complex concepts and influencing technical and non‑technical stakeholders at varying levels within an organization.
• Excellent written and verbal communication, presentation, problem‑solving, organizational, and client management skills.
• Calm under pressure.
• Ability to bring order to chaotic situations.