German Speaking Customer Service for Online Retail Department

Mercier Consultancy; Kentucky; On-site; USD 40,000 - 60,000; Full time

Job summary

A consultancy specializing in online retail is seeking a German Speaking Customer Service Representative to provide support to customers. Responsibilities include managing inquiries related to product information and order processing while ensuring exceptional service quality. Candidates must be fluent in both German and English and have previous customer service experience. A fully paid relocation package and additional benefits are offered.

Benefits

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation

Fully Paid Training

Monthly Performance Bonus

Qualifications

• Fluency in both German and English, with excellent communication skills.
• Strong customer service skills with a focus on resolving issues.
• Previous experience in customer service, preferably in e-commerce or retail.

Responsibilities

• Provide high-quality customer service in German through multiple channels.
• Assist customers with inquiries regarding product details and order status.
• Resolve customer issues and complaints effectively.

Skills

Fluency in German

Fluency in English

Strong customer service skills

Detail-oriented

Proficient in CRM systems

Job description

Mercier Consultancy is looking for a German Speaking Customer Service Representative to join our Online Retail Department. In this vital role, you will provide outstanding support to our German-speaking customers, helping them navigate our online retail platform and ensuring a seamless shopping experience.

Your fluency in German will be crucial as you assist clients with inquiries related to product information, order processing, returns, and general customer support. By offering exceptional service, you will play an integral role in maintaining customer satisfaction and loyalty within our online retail operations.

Responsibilities

• Provide high-quality customer service in German through various communication channels including phone, email, and chat
• Assist customers with inquiries regarding product details, order status, and shipping information
• Resolve customer issues and complaints effectively and professionally
• Maintain accurate records of customer interactions and inquiries in our CRM system
• Collaborate with warehouse and logistics teams to ensure timely order fulfillment
• Gather customer feedback to support continuous improvement of services and offerings
• Stay updated on current trends and promotions in the online retail industry

• Fluency in both German and English, with excellent written and verbal communication skills
• Strong customer service skills with a focus on resolving issues
• Previous experience in customer service, especially in e-commerce or retail, is preferred
• Able to manage multiple inquiries and tasks efficiently in a fast-paced environment
• Detail-oriented with strong organizational skills
• Passion for online shopping and commitment to providing excellent service
• Familiarity with customer support software and CRM systems is a plus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Monthly Performance Bonus

And More...