German CRM Support for Customer Platforms | Relocation

Mercier Consultancy MD; Germany (OH); Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive Monthly Salary

2 Extra Salaries Per Year

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Job summary

A consulting firm is seeking a German Speaking CRM Support professional to assist clients in utilizing CRM platforms effectively. This role involves providing high-quality support, troubleshooting issues, and conducting training for clients. Candidates must be fluent in German, have experience in customer support, and possess strong analytical skills. The position offers the opportunity to relocate to Greece along with a competitive salary and a fully paid relocation package.

Qualifications

• Fluency in German (both written and spoken) is essential; proficiency in English is highly desirable.
• Experience in customer support, particularly within CRM systems, is advantageous.
• Strong analytical and problem-solving abilities with a customer-focused approach.

Responsibilities

• Provide high-quality support to German-speaking clients using CRM platforms.
• Assist customers with inquiries regarding CRM functionalities and troubleshooting.
• Document customer interactions accurately in the CRM system.
• Collaborate with technical teams to resolve complex queries.
• Conduct training sessions for clients on CRM platform features.

Skills

Fluency in German (both written and spoken)

Customer support experience

Analytical and problem-solving abilities

Excellent communication skills

Tools

CRM software

Customer support tools

Job description

Mercier Consultancy MD is excited to invite applications for a German Speaking CRM Support role focusing on Customer Platforms, with the opportunity to work in the beautiful setting of Greece. In this position, you will play a critical role in assisting German-speaking clients, ensuring they have a smooth and efficient experience with our customer relationship management systems.

Key Responsibilities

• Provide high-quality support to German-speaking clients using CRM platforms via phone, email, and online chat
• Assist customers with inquiries regarding CRM functionalities, account management, and troubleshooting issues
• Document customer interactions in our CRM system accurately to track issues and solutions
• Collaborate with technical teams to resolve complex queries and suggest improvements to client processes
• Conduct training sessions for clients on effective usage of the CRM platform features
• Stay updated on product enhancements and industry best practices to provide relevant support
  
  

Requirements

• Fluency in German (both written and spoken) is essential; proficiency in English is highly desirable
• Experience in customer support, particularly within CRM systems, is advantageous
• Strong analytical and problem-solving abilities with a customer-focused approach
• Excellent communication skills and the ability to convey technical information clearly
• Familiarity with CRM software and customer support tools is a plus
• A proactive attitude with an eagerness to help customers succeed
• Willingness to embrace a new culture and relocate to Greece
  
  

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..