GeoComputing - Client Lead (Denver)

The FerVID Group; Denver (CO); Hybrid; USD 120,000 - 180,000; Full time

Job summary

The FerVID Group is hiring for a Client Lead- Support Specialist to own client relationships and coordinate technical issue resolution within a hybrid Denver-based role. You will manage incidents, support core infrastructure and desktop tech, and drive data center remediation and small projects.

The role requires extensive Windows expertise, on-site experience, and hands-on virtualization; strong communication and team collaboration are essential for success in a fast-paced, multi-project

Qualifications

• 8+ years' experience with Windows/Linux Platforms (More experience with Windows in preferred).
• 5+ years providing onsite support.
• 5+ years' experience with Virtual environments.
• Ability to troubleshoot and resolve issues related to hardware, software or networking.

Responsibilities

• Lead client relationship initiatives and serve as the primary point of contact for escalations.
• Manage technical issues and requests using a ticketing system.
• Provide support for core infrastructure and desktop technologies.
• Lead incident and problem management tasks and identify risks to the technical infrastructure.
• Oversee data center remediation/expansion activities and onsite activities.

Skills

Windows OS

Linux OS

Networking

Virtual environments

VMware

VDI

Cloud solutions

Documentation

On-call support

Team collaboration

Tools

Zabbix

Leostream

RGS

PDQ

Appsense

Job description

Client Lead- Support Specialist

Primary responsibilities:

• Client relationship lead
• Manage technical issues and requests using a ticketing system
• Provide support for core infrastructure and desktop technologies
• Responsible for technical troubleshooting, data gathering and gap analysis for issues impacting end users and infrastructure
• Lead major incident and problem management response tasks and identifying risks to the technical infrastructure
• Manage data center infrastructure remediation/expansion activities
• Project Manager and lead small operational projects
• Security and patch management

Basic Qualifications:

• 8+ years' experience with Windows/Linux Platforms (More experience with Windows in preferred)
• 5+ years providing onsite support
• 5+ years' experience with Virtual environments

Required Skills:

• Ability to troubleshoot and resolve issues related to hardware, software or networking
• Knowledge of cloud-based solutions around compute, storage and network
• Experience working with PCoIP technologies such as RGS, TGX and Leostream
• Experience with VMWare and/or virtual server environment administration
• Experience with Virtual Desktop Infrastructure (VDI) implementation and support
• Storage configuration and management (monitoring, allocating and troubleshooting)
• Experience with Zabbix or similar monitoring/alerting solutions
• Extensive knowledge of Windows OS and application security vulnerability remediation
• Creation and maintenance of detailed documentation
• Experience installing, supporting, and configuration of virtual systems and associated networking
• Knowledge and understanding of a wide range of technology and ability to troubleshoot and solve problems in highly integrated and interconnected systems
• Hands-on hardware experience; builds, upgrades, repair including onsite Data Center activities
• Working knowledge of networking equipment and concepts
• Excellent communication skills (Verbal and Written)
• Strong team and interpersonal skills
• Provide support on a M-F business hours schedule, also responsible for on-call, extended hour, and weekend support as required by project or priority one situations.

DesiredSkills:

• Experience in network configuration
• Experience supporting Oil & Gas Technical Infrastructure
• Knowledge of Geoscience and Reservoir engineering applications, data and workflows including Reservoir Engineering and Seismic processing clusters (High Performance Computing)
• Experience packaging applications using PDQ
• Experience with maintenance and support of Appsense

Note: This is a hybrid position (home office and onsite)