Genetic Health Coach

Sequencing; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Sequencing is hiring a Genetic Health Coach to support customers with their genome sequencing results via video coaching. This role emphasizes clear communication and empathy as you help individuals understand what their genetic data means for their health.

The ideal candidate will have a Master's degree in Genetic Counseling or a PhD in relevant fields, along with experience in coaching or education. This is a fully remote, high-volume environment requiring excellent verbal communication skills.

Qualifications

• Strong grounding in human genetics and inheritance patterns.
• Experience teaching complex topics to non-scientists.
• Clinical training in genetic counseling or related fields.

Responsibilities

• Coach customers over video on their genome sequencing results.
• Explain complex genetic concepts clearly to all customers.
• Guide customers through their genomic data.

Skills

Verbal communication

Empathy

Genetic counseling

Teaching or coaching experience

Comfort with ambiguity

Education

Master's degree in Genetic Counseling or PhD in genetics

Tools

Slack

AI tools for coaching

Job description

Overview

Sequencing.com is hiring a Genetic Health Coach to join our Customer Success team. You will sit with customers over video and turn their whole genome sequencing results into clear, personalized health insights they can actually use. This is a high volume, fully remote role where you build trust every day and help people understand what their DNA means for their health. You will report into Customer Success, and experienced coaches will train and mentor you as you grow your skill in reading the genome.

Responsibilities

• Coach customers one on one over video every day, walking them through their whole genome sequencing results.
• Turn complex genetic concepts into plain language anyone can follow, no matter their science background.
• Answer hard questions with empathy, accuracy, and patience, especially when results feel overwhelming.
• Guide customers through their genomic data and stay clear about what genetic results can and cannot tell them.
• Build real trust and rapport with people from all backgrounds and levels of scientific knowledge.
• Match your communication style to each customer's knowledge level and how they like to learn.
• Create a safe space where customers feel free to ask any question.
• Grow your expertise through hands on training and steady mentorship in genetics interpretation.
• Share customer insights with internal teams to help make the product better.
• Help build educational resources and coaching materials that customers and coaches rely on.
• Keep up with new developments in genomics and genetic testing so your guidance stays accurate.

Dominant and Recessive Traits

• Master's degree in Genetic Counseling, or a PhD in genetics, genomics, or a closely related life sciences field.
• Strong grounding in human genetics, inheritance patterns, genomic testing, and variant interpretation.
• Excellent verbal communication, with a knack for explaining complex science clearly to non-scientists.
• Genuine empathy and patience with people who may feel anxious about their results, while holding healthy professional boundaries.
• Comfort with ambiguity and confidence explaining the limits of genetic information.
• Experience teaching, coaching, or educating non-scientists on complex scientific or medical topics, including building educational or curriculum content.
• Clinical experience or training in genetic counseling, clinical genetics, medical genomics, or related healthcare fields, with familiarity with whole genome sequencing, variant analysis, and interpretation frameworks such as ACMG/AMP guidelines.
• Experience using Slack and AI tools to support coaching and collaboration.
• Comfortable working full time in a fully remote, high volume, customer facing environment.