Genetic Counselor Assistant

Phoenix Children's Hospital, Inc.; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

The Genetic Counselor Assistant at Phoenix Children's Hospital supports the Genetics Division under the supervision of the Genetic Counselor Lead. The role focuses on case preparation, clinic workflow optimization, and family-centered care.

Responsibilities include preparing charts, updating EMR, handling communications, and assisting with scribe duties during patient encounters, while ensuring accurate documentation and seamless team collaboration.

Qualifications

• Minimum 2 years medical experience in a hospital setting or private practice (Preferred)
• Experience and understanding of medical terminology, anatomy and physiology, diagnostic procedures, pharmacology, and treatment assessments to understand and accurately transcribe dictated reports (Required)
• Previous experience with or ability to translate medical abbreviations into their expanded forms (Required)

Responsibilities

• Composes correspondence and independently generates communications, including emails, record requests, and lab review through effective use of appropriate software application and/or media.
• Prepares patient’s chart for clinic visit by gathering necessary documentation, updating EMR prior to the visit, and notifying participants of changes to ensure timely communication and a productive visit.
• Assists patients, families and others with hospital related inquiries/concerns. Management of incoming phone calls and emails related to genetic services and referrals.
• Provides administrative support to the department and coordinates and organizes clinic workflow and communications, including phone management, e‑mail correspondence, file maintenance and chart preparation to provide for optimum efficiency in the clinic.
• Rotates as a medical scribe while accompanying the practitioner during patient interview and examination. Documents the practitioner dictated patient history, including history of present illness, review of systems, past medical and surgical history, family and social histories, and medications and allergies. Documents physical examination findings and procedures as performed by the practitioner. Documents the results of laboratory and radiographic studies as dictated by the practitioner. Documents the correct time of patient care related activities, including practitioner to practitioner communication, family communication and re‑examination of the patient. Assists the practitioner in navigating the Electronic Health Record (EHR) and may locate information for review as requested by the practitioner (i.e., previous notes, reports, test results, and laboratory results). Also, may research information requested by the practitioner. Ensures the practitioner reviews all documentation comp
• Performs miscellaneous job related duties as requested.

Skills

Multitasking

Medical transcription

EMR proficiency

Professional communication

Team collaboration

Punctual and reliable

Attention to detail

Education

2 years post high school (Required)

Bachelor’s degree in biological/health science (Preferred)

Tools

EMR software

Transcription software

Job description

The Genetic Counselor Assistant is an integral part of the Genetics Division and under the supervision of Genetic Counselor Lead, contributes to patient care through case preparation, optimization of clinic and administrative workflows, and collaboration to ensure family-centered care.

Position Duties

• Composes correspondence and independently generates other communications, including, but not limited to, e-mails, record requests, and lab review through effective use of appropriate software application and/or media.
• Prepares patient’s chart for clinic visit by gathering necessary documentation, updating EMR prior to the visit, and notifying participants of changes to ensure timely communication and a productive visit.
• Assists patients, families and others with hospital related inquiries/concerns. Management of incoming phone calls and emails related to genetic services and referrals.
  • Provides administrative support to the department and coordinates and organizes clinic workflow and communications, including phone management, e‑mail correspondence, file maintenance and chart preparation to provide for optimum efficiency in the clinic.
  • Rotates as a medical scribe while accompanying the practitioner during patient interview and examination. Documents the practitioner dictated patient history, including history of present illness, review of systems, past medical and surgical history, family and social histories, and medications and allergies. Documents physical examination findings and procedures as performed by the practitioner. Documents the results of laboratory and radiographic studies as dictated by the practitioner. Documents the correct time of patient care related activities, including practitioner to practitioner communication, family communication and re‑examination of the patient. Assists the practitioner in navigating the Electronic Health Record (EHR) and may locate information for review as requested by the practitioner (i.e., previous notes, reports, test results, and laboratory results). Also, may research information requested by the practitioner. Ensures the practitioner reviews all documentation completed by the medical scribe when the patient encounter has concluded. This includes making any necessary amendments and signing the chart. The practitioner is ultimately responsible for documentation of the patient’s encounter. Ensures authentication takes place before the practitioner and medical scribe leave the patient care area and that all orders for patient care are communicated by the practitioner.
  • Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well‑being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Education

• 1-2 years post high school education (Required)
• Bachelor’s degree in a biological/health science (Preferred)

Experience

• Minimum of 2 years medical experience in a hospital setting or a private practice (Preferred)
• Experience and understanding of medical terminology, anatomy and physiology, diagnostic procedures, pharmacology, and treatment assessments to the extent required to understand and accurately transcribe dictated reports (Required)
• Previous experience with or ability to translate medical abbreviations into their expanded forms (Required)

Special Skills

• Ability to multi‑task and consistently communicate in a professional manner including writing routine reports and correspondence; proficient in typing and good at spelling, punctuation, grammar, and oral communication. Ability to listen to complex medical information and summarize in a clear, complete, and concise fashion. Excellent English composition skills required to generate professional, polished writing at a high rate of production (Required)
• Ability to learn and use all functions of electronic medical record software and transcription software. Maintain and demonstrate an understanding of the team approach to patient care and documentation (Required)
• Ability to establish and maintain effective working relationships with co workers, interdepartmental contacts, and patients/families (Required)
• Punctuality and preparedness for all shifts and work‑related activities (Required)
• Good judgment, organizational ability, initiative, attention to detail, and the ability to be self‑motivated. Must be discreet, tactful, and modest in performance of duties (Required)

Physical Requirements & Occupational Exposure/Risk Potential

• Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently
• Physical Requirement - Hearing - Constantly
• Physical Requirement - Reaching - Occasionally
• Physical Requirement - Sitting - Frequently
• Physical Requirement - Standing - Frequently
• Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
• Physical Requirement - Talking - Constantly
• Physical Requirement - Walking - Frequently
• Physical Requirement - Near Vision - Constantly
• Physical Requirement - Far Vision - Frequently
• Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
• Occupational Exposure/Risk Potential - Inside office environment - Applicable
• Occupational Exposure/Risk Potential - Confined areas - Applicable
• Occupational Exposure/Risk Potential - Extreme noise levels - Applicable

I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply. I Agree