Genetic Counseling Assistant

CentraCare Health; Saint Cloud (MN); On-site; USD 42,000 - 69,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

PTO

Retirement plan

Job summary

CentraCare Health's Genetics Clinic is seeking an administrative-support specialist to aid clinical operations. You will perform a range of administrative tasks, build pedigrees from family histories, and prepare patient charts for upcoming visits.

You will interact with patients and providers, coordinate with genetic testing labs, and maintain confidential records while contributing to efficient care delivery. This is a day-shift, on-site role with a full-time schedule.

Qualifications

• Bachelor's Degree in biological/health sciences required.
• If no degree, a minimum of five years of experience in a clinical setting, administrative and scheduling experience required.
• Knowledge of genetic concepts and terminology with interest in genetics and genetic counseling.
• Ability to communicate effectively with patients and healthcare professionals, both over the phone and in person.
• Excellent organization, customer service, and problem-solving skills.

Responsibilities

• Supports the functions of the Genetics Clinic by performing administrative tasks and collaborating with Genetic Counselors.
• Contacts patients after appointments to obtain follow-up information and builds pedigrees.
• Prepares patient charts and requisitions, and enters data into clinic databases.
• Coordinates with genetic testing labs/vendors for clinical updates and billing policies.

Skills

Communication

Organization

Customer Service

Problem-Solving

Education

Bachelor's Degree in biological/health sciences

Job description

Summary

• Supports the functions of the Genetics Clinic by performing a variety of administrative tasks and working collaboratively with Genetic Counselors and other team members.
• Serves as one of the first points of contact for patients by conducting family history phone calls and constructing pedigrees.
• Prepares patient charts for upcoming appointments including procuring relevant personal medical and family history records, completing test requisition forms.
• Contacts patients after appointments to obtain any follow-up information.
• Contacts insurance companies to facilitate genetic testing coverage.
• Assists with creation of accurate patient-centered education materials.
• Enters patient and clinical data into clinic databases.
• Maintains pertinent clinical records.
• Tracks patient’s genetic testing process and results.
• Serves as the point of contact for genetic testing laboratories/vendors for clinical updates, billing policies and issues, coordinating meetings with the Genetics Team.
• Maintains confidentiality.

Schedule

• Full-time | 80 hours per two weeks | On-site
• Daytime shifts, typically between the hours of 8:00AM and 4:30PM
• No weekends or holidays

Pay and Benefits

• Starting pay begins at $20.20 per hour; exact wage determined by years of related experience.
• Pay range: $20.20 - $32.96 per hour.
• Full-time benefits: Medical, dental, PTO, retirement, employee discounts and more!

Qualifications

• Bachelor's Degree in biological/health sciences required
• Or (if no such degree) a minimum of five years of experience in a clinical setting, administrative and scheduling experience required
• Basic knowledge of genetic concepts and terminology with interest in genetics and genetic counseling.
• Ability to communicate effectively with patients and healthcare professionals, both over the phone and in person.
• Ability to interact sensitively with patients.
• Excellent organization, customer service, and problem-solving skills.
• Ability to work efficiently both in a team environment and independently.
• Ability to learn quickly.
• Previous experience working in a healthcare setting strongly preferred.

Department

Genetic counseling provides information and support to individuals and families with genetic conditions or birth defects, or to individuals or couples who have an increased chance of having a child with a genetic condition or birth defect.

CentraCare is an EEO/AA employer.