Generator Service Technician

Crites Electric; Buckhannon (WV); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Company truck

Company cell phone

Uniforms provided

Insurance after probation

Retirement plan

Paid time off

4-day work weeks option

Job summary

Crites Electric is seeking a Generator Service Technician for a full-time, on-site role in Buckhannon, WV. The technician will perform maintenance, diagnostics, and small repairs on Generac generators, both in the shop and at customer locations.

You will inspect equipment, replace parts, and document work in service records while keeping customers informed and ensuring safe, reliable operation. Occasional after-hours work may occur with compensation.

Qualifications

• Strong maintenance and repair skills for generators and related equipment.
• Proficiency in troubleshooting electrical, mechanical, and control systems.
• Experience in field service, travel to customer sites, and independent work.
• Excellent customer service, clear communication, and professional relationships.
• Safe tool use, safety procedures, and accurate service documentation.

Responsibilities

• Perform scheduled maintenance, diagnostics, and small repairs on Generac generators.
• Inspect equipment, replace parts, and complete oil and air filter changes.
• Communicate with customers to explain findings and recommendations.
• Work may include after-hours or weekend service as needed and compensated.

Skills

Maintenance

Troubleshooting

Field service

Customer service

Safety & documentation

Generator experience

Driver's license

Lifting ability

Education

High school diploma

Job description

Company Description

Crites Electric is a West Virginia small business with over 47 years of experience, known for delivering reliable, fair, and high-quality electrical services. The company provides 24/7 service and has grown from a garage operation into a trusted regional leader with loyal customers. Crites Electric is a repeat Premier Dealer for Generac Generators in North Central WV and has earned elite honors such as the CORE Award and Regional Dealer Award for the Northeast United States and Canada. The company focuses on cost-effective solutions while offering genuine Generac products and a range of electrical supplies at its storefront. Team members join a culture that values customer trust, craftsmanship, and long-term relationships.

Role Description

The Generator Service Technician is a full-time, on-site role based in Buckhannon, WV. This role is responsible for performing scheduled maintenance, diagnostics, and small repairs on Generac Generators, both in the shop and at customer locations. Daily tasks include inspecting equipment, possibly troubleshooting small mechanical and electrical issues, replacing parts, completing oil and air filter changes, and documenting all work performed in service records. The technician communicates with customers to explain findings, provide recommendations, and ensure that systems operate safely and reliably. The position may involve occasional after-hours or weekend work to support emergency service needs and uphold Crites Electric’s 24/7 service commitment, but these are not on a regular basis and you would compensated for the additional time. You will need to have a clean driving record and get a Class D driving license if you do not have one. There is a lot of driving involved in the position, so you must be okay with driving for a good portion of your shift, as we service all over the North Central WV Area. We do provide company attire while working with us, as well as a company truck and cell phone to work while on the clock. Most of the field employees elect to work 4 day weeks of 10 hour shifts so they get 3 day weekends. Other arrangements for a work schedule could potentially be discussed. Currently, most of them work Mondays-Thursdays. We do work year-round in all weather conditions. We do not take rain days, snow days, etc. hardly ever. So, you must be willing to work in all weather conditions. We do provide some resources - like a winter jacket, rain jacket, umbrellas, etc. and some other resources to help combat the conditions, but we still work.

Qualifications

• Strong Maintenance & Repair skills, including routine servicing and corrective repairs on generators and related equipment (we do provide some basic training).
• Proficiency in Troubleshooting and diagnostics for mechanical, electrical, and control system issues preferred.
• Experience in Field Service work, including traveling to customer sites and working independently in varied conditions. You will be doing a lot of driving, so you must be okay with driving daily.
• Effective Customer Service skills, with the ability to communicate clearly, set expectations, and maintain professional relationships.
• General Maintenance abilities, including safe use of tools, adherence to safety procedures, and accurate completion of service documentation.
• Preferred experience with generator systems, electrical work, or related trades; Generac-specific training or certifications are a plus, but not required.
• Ability to lift and move equipment as required, work safely in field environments, and hold a valid driver’s license with a clean driving record.
• High school diploma or equivalent; technical or vocational training in electrical or mechanical fields is beneficial.
• Be able to pass a drug test. Have a clean criminal record.
• Company provided vehicle during work hours. You are not permitted to take it home.
• Company provided cell phone during work hours. You are not permitted to take it home.
• Company provided upper wear (tshirts, rain jacket, winter coat, etc.) if you remain with company long enough to wear while working.
• Medical, Prescription, Dental, and Vision insurance is available after successfully and satisfactorily completing a probationary period. The company will pay for part of that if you choose to enroll in any of the offerings. They are optional.
• We do offer options for a Retirement Plan after successfully and satisfactorily completing a probationary period. The company will pay for part of that if you choose to enroll in any of the offerings. It is optional.
• PTO, Vacation Time, Sick Time, Holiday Pay etc. is available after successfully and satisfactorily completing a probationary period. They are optional to redeem (other than the Holiday pay) and do build the longer you stay with the company. If you elect or don't use all of the time during the year, we do pay it out to you.
• We are willing to be flexible within in reason with your time after showing loyalty to the company.
• We have loyal customers and are constantly booked months out, so there is never a shortage of work, so you will always have a steady paycheck.
• We pay weekly.
• We try to show our appreciation for our employees in little ways, such as some munchies in the morning almost every week, having a Christmas dinner, often doing pay raises as we can when we see our employees growing or doing a bonus at the end of the year, trying to praise and thank them just so they know, checking in on them and connecting with them on a personal level - not just seeing them as a number, etc. No one is perfect and we don't always get it right, but we try.
• Paid travel and expenses to the Generac trainings if you work out and intend to stick around for the company for a while.
• Support and training throughout your time with us - not just in the beginning.