Generalist- Human Resources

EssilorLuxottica; Dallas (TX); On-site; USD 65,000 - 92,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Employee discounts

Job summary

EssilorLuxottica seeks a Human Resources Generalist to partner with management, promote positive associate relations, and support HR strategy. The role interprets policies, addresses performance issues, counsels managers and associates, and conducts investigations with HRBP, maintaining confidentiality and high ethical standards.

Join a global leader offering a comprehensive total rewards package, career development, and a collaborative, diverse work environment across a respected eyewear

Qualifications

• Bachelor's degree in Human Resource discipline as required.
• 5+ years of Employee Relations experience or related HR experience.
• Excellent customer service, communications and interpersonal skills.
• Excellent active listening and comprehension skills.
• Willing and capable of independently making decisions.
• Demonstrates customer sensitivity; consultative approach to resolve issues.
• Ability to remain calm in high pressure situations.
• Strong consultative skills and policy-based judgment.
• Ability to conduct investigations in a neutral manner.
• Maintain confidentiality and professionalism.

Responsibilities

• Provides exceptional customer service to managers and associates; educates on policy interpretation, behavior, performance management and development.
• Assists managers with diagnosing issues; applies company policies and applicable laws to reduce risk and support HR strategy.
• Takes accountability for issue identification, prioritization, and escalation; conducts investigations with HRBP as needed.
• Coaches supervisors on giving feedback and developing performance improvement plans with proper documentation.
• Uses systems to capture data, analyze HR trends, and prepare reports for management.

Skills

Customer service

Communications

Interpersonal skills

Active listening

Decision making

Confidentiality

Written communications

Verbal communications

Critical thinking

Attention to detail

Team collaboration

Policy interpretation

Risk awareness

Education

Bachelor's degree in Human Resources

Tools

Microsoft Office

Job description

Store #:E01481 H/R - ELOA Admin/Training DAL-T
Position:Full-Time
Total Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Human Resources Generalist partners with and serves as a resource to management to promote positive associate relations that support EssilorLuxottica's HR strategy, including but not limited to: interpretation of company policies, addressing associate performance issues, identifying resources to support managements' HR needs, and counseling management and/or associates. The HR Generalist also consults on and investigates associate open door concerns and brings resolution to the associates' concerns in a timely manner.

MAJOR DUTIES AND RESPONSIBILITIES

• Provides exceptional customer service to managers and associates. This includes responding to all inquiries quickly, completely, and professionally. Educates managers by providing consultation and coaching regarding: policy interpretation, associate behavior, performance management and associate development.
• Assists managers with diagnosing and resolving issues through proper questioning techniques and risk assessment. Understands and applies company policies/procedures and applicable laws, to consult with managers on best practices that reduces the risk of the Company, builds a positive work environment for the associates and supports the Company's HR strategy.
• Takes accountability for identification, prioritizing, and issue resolution/escalation within established timelines. When necessary, conducts investigations in partnership with HR Business Partner.
• Coaches and consults with supervisors delivering feedback in a manner that will motivate associates to improve while also providing solid and clear documentation. This includes review and consultation of corrective action documentation and development of appropriate performance improvement plans. Leverages exceptional active listening skills to issue spot coaching and asking appropriate follow up probing questions. Handles complex and emotionally charged issues with composure by addressing the situation objectively.
• Effectively utilizes computer systems to capture issue details without effective biases (facts only); investigates prior issues and resolutions; and pulls data for risk assessments and trends. Identifies, compiles and analyzes relevant HR trend data, prepares reports and presents conclusions.

BASIC QUALIFICATIONS

• Bachelor's degree in Human Resource discipline
• 5+ years of Employee Relations experience or related HR experience
• Excellent customer service, communications and interpersonal skills
• Excellent active listening and comprehension skills
• Willing and capable of independently making decisions
• Demonstrates customer sensitivity; including development of consultative approach to resolve issues
• Ability to remain calm and demonstrate flexibility in high pressure situations
• Strong consultative skills and ability to exercise judgment based on core policies and practices of the Company
• Ability to conduct investigations in a neutral manner
• Ability to maintain confidentiality
• Excellent written and verbal communications
• Strong critical thinking skills
• Strong attention to detail
• Knowledge of Federal and State Employment Law
• Computer skills, including experience with Microsoft Office
• Collaboration in a team environment

PREFERRED QUALIFICATIONS

• PHR or SPHR

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.