General Service Technician (Part-Time)

MFA Oil; Lake Ozark (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Paid holidays

Profit sharing

Employee assistance program

Healthcare benefits eligibility

Job summary

MFA Petroleum Company, a MFA Oil subsidiary, seeks a Big O General Service Technician in Missouri to service and install store products with accuracy and timeliness.

You will perform automotive maintenance, assist customers, and support sales while upholding MFA Oil policies and safety practices. This role requires customer focus, reliability, and willingness to learn on-the-job.

Qualifications

• Must be 17+ years old with parental consent or older.
• Valid driver's license and ability to meet company requirements.
• Authorized to work in the United States; able to pass screenings.
• Able to lift up to 75 pounds and perform outdoor duties.
• Excellent English communication and customer service skills.

Responsibilities

• Drain, change oil and oil filter; lubricate and inspect vehicles.
• Install, rotate, balance tires; check fluids and replace filters.
• Unload tires and merchandise; stock shelves and keep areas clean.
• Greet customers, promote service benefits and drive sales.
• Maintain store appearance and follow safety policies.
• Assist training of new employees; adhere to company procedures.

Skills

Customer service

Sales

Teamwork

Verbal communication

Learn quickly

Education

High school diploma or GED

Job description

Overview

Big O General Service Technicians perform service and installation activities associated with store products and services in an accurate and timely manner.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

• Drain oil and change oil filter; lubricate vehicles; install, rotate and balance tires and properly torque wheels; check and fill various fluids; check and replace various filters and lights


• Unload tires and other merchandise and supplies from transport trucks and warehouse deliveries.


• Inspect disposed tires for adjustment and properly store or dispose of tires


• Clean facilities, tools, and equipment and stock shelves


• Consistently and courteously greet and thank each customer and provide fast and friendly customer service


• Promote sales through explaining benefits of service and products to customers


• Perform all necessary sales duties per company policy and procedure; including, but not limited to proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandise


• Maintain internal and external store appearance to comply with Big O Tires standards


• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas


• Timely complete daily Today's Class Technician and other required training


• Keep supervisor informed of any maintenance problems and/or any issues that need attention


• Assist in the proper training of new employees as needed


• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

• 17 years of age (with parental consent) or older


• Ability to learn new concepts and use technical materials


• Ability to consistently operate a computer and other office productivity machinery


• Ability to safely operate automatic and manual transmission vehicles


• Ability to exchange accurate information with customers


• Ability and willingness to work with hazardous materials


• Ability to consistently work in outdoor weather conditions


• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations


• Valid driver's license


• Vision, hearing, speech, and the ability to detect odors


• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds


• Availability to work holidays, weekends, and after regular business hours as needed


• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.


• Ability to meet company requirements including successful pre-employment screenings


• Legal authorization to work in the United States of America


• Ability to obtain Current Motor Vehicle Inspection license within 6 months of eligibility (for Missouri based stores)

Preferred Skills

• High school diploma or GED equivalent


• Strong verbal communication skills


• Ability to work both independently and in a team environment


• Ability to work at a fast pace


• Sales abilities

ABOUT MFA PETROLEUM COMPANY

MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas.

MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.

BENEFITS

Our benefits are designed to invest in you! We offer a comprehensive benefits structure for variable-hour positions including competitive wages; paid time off and paid company holidays; the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives; and an employee assistance program. Employees have access to healthcare benefits once eligibility criteria are met.

OUR CULTURE

The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.

• Put Customers First


• Respect Everyone - Demonstrate high regard or show special attention to customers, coworkers, vendors... everyone you come in contact with.


• Provide Excellent Service - Go the extra mile to ensure our customers are happy and satisfied with our products and services.


• Deliver on Your Promises - Do what you say you are going to do, when you say you are going to do it. Every time.


• Be Tenacious


• Give Your Best - Always give your best effort and seek to improve every day.


• Never Settle - Settling can lead to compromising on effort and quality of work. Find a way forward and don't settle for "It can't be done."\


• Work Passionately - Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.


• Lead by Example


• Do the Right Thing - When we let honesty and integrity be our guide, we will always be headed in the right direction.


• Take Ownership - Each of us must be accountable for ourselves, our colleagues, our customers and our company.


• Act with Empathy - When we recognize and understand each other's challenges, we communicate better and grow stronger as a team.

GROWTH & DEVELOPMENT

We believe there's always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.