General Service Technician - Little Rock, AR

Purcell Tire Company; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Purcell Tire Company is seeking a skilled automotive technician to perform tire services, oil/lube, inspections, TPMS, and alignments in a fast-paced shop environment.

The role requires strong attention to safety, customer service, and the ability to follow checklists while maintaining clean, organized work areas. Candidates should have HS diploma, 1-2 years experience, and ASE/ATS certifications.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of in-shop automotive experience.
• ASE and Tire Industry ATS certifications required.

Responsibilities

• Pull vehicles in and out of the shop.
• Perform oil/lube services and lamp resets as needed.
• Inspect vehicles and document findings on the RO.
• Perform tire replacement and repair services.
• Reset TPMS and perform wheel alignment.
• Maintain clean and safe work area and follow safety rules.

Skills

Tire & Automotive Industry knowledge

Mechanical

Customer Service

Equipment Maintenance

Repairing

Troubleshooting

Problem Sensitivity

Deductive Reasoning

Inductive Reasoning

Service Orientation

English Language

Active Listening

Writing & Speaking

Education

High School

1-2 years job-specific experience

ASE certifications

Tire Industry ATS certification

Tools

Equipment Selection

Phone Systems

Job description

MISSION

To provide safe, quality automotive maintenance, diagnosis, and repair to customer vehicles

ESSENTIAL DUTIES

• Pull customer vehicles in and out of the shop
• Complete oil/lube services as well as maintenance lamp resets, gathering specs, and acquiring appropriate repair info as needed
• Complete proper/appropriate vehicle inspection and accurately measure, record, and report findings on the RO as well as acquire specs and other info to support findings
• Perform tire replacement and repair services
• Work with and reset TPMS systems
• Replace wipers and light bulbs
• Use automotive lift equipment in a safe manner.
• Clean, stock, and maintain work area
• Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
• Perform wheel alignment service
• Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• Protect company assets
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

Requirements

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

• Minimum Education: High School
• Minimum Job-Specific Experience: 1-2 years
• Management Experience: N/A
• Driver’s License Required: Yes
• Other Job-Specific Licenses or Certifications Required: Tire Industry Association ATS certification, ASE certifications, vendor-provided training

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)

Job-Specific KSA’s:

• Tire & Automotive Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Mastery of all major automotive emissions, engine management, and electrical systems
• Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance.
• Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Repairing — Repairing machines or systems using the needed tools.
• Troubleshooting — Determining causes of operating errors and deciding what to do about it.

Tools & Technology KSA’s:

• Equipment Selection — Determining the kind of tools and equipment needed to do a job.
• Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties

Cognitive KSA’s:

• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Service Orientation — Actively looking for ways to help people.

Communication KSA’s:

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.