General Service Technician

MFA Oil Company; Kansas City (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a General Service Technician, where you will play a vital role in providing exceptional service and maintaining vehicles. This position offers a dynamic work environment where you can develop your technical skills while ensuring customer satisfaction. You'll be responsible for a variety of tasks, from oil changes to tire installations, all while adhering to safety standards. With opportunities for growth and a culture that values respect and excellent service, this is a chance to advance your career in the automotive industry.

Benefits

Competitive Wages

Paid Time Off

Holidays

Profit Sharing

401(k) with Company Match

Health Benefits (Medical, Dental, Vision, Life Insurance)

Qualifications

• Ability to learn new technical concepts and operate machinery.
• Effective communication skills and customer interaction.

Responsibilities

• Perform oil changes, tire installations, and customer service.
• Maintain store appearance and stock merchandise.

Skills

Customer Service

Technical Skills

Communication Skills

Safety Awareness

Education

High School Diploma or GED

Job description

Big O Tires Store - Wornall Rd., Kansas City, Kansas City, Missouri, United States of America

Job Description

Overview

Big O General Service Technicians perform service and installation activities associated with store products and services in an accurate and timely manner.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

1. Drain oil and change oil filter; lubricate vehicles; install, rotate and balance tires and properly torque wheels; check and fill various fluids; check and replace various filters and lights.
2. Unload tires and other merchandise and supplies from transport trucks and warehouse deliveries.
3. Inspect disposed tires for adjustment and properly store or dispose of tires.
4. Clean facilities, tools, and equipment and stock shelves.
5. Consistently and courteously greet and thank each customer and provide fast and friendly customer service.
6. Promote sales through explaining benefits of service and products to customers.
7. Perform all necessary sales duties per company policy and procedure, including proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, and stocking merchandise.
8. Maintain internal and external store appearance to comply with Big O Tires standards.
9. Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to and from service areas.
10. Complete daily training such as Today’s Class Technician and other required courses.
11. Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked.
12. Keep supervisor informed of any maintenance problems or issues needing attention.
13. Assist in training new employees as needed.
14. Perform other duties as assigned, adhering to company policies and procedures.

Job Requirements

• Be at least 17 years old (with parental consent) or older.
• Ability to learn new concepts and use technical materials.
• Operate a computer and other office machinery consistently.
• Safely operate automatic and manual transmission vehicles.
• Exchange accurate information with customers.
• Willingness to work with hazardous materials.
• Work outdoors in various weather conditions.
• Follow PPE regulations.
• Good vision, hearing, speech, and olfactory senses.
• Ability to lift and move up to 75 pounds.
• Availability to work holidays, weekends, and after hours as needed.
• Effective communication skills in English.
• Meet company screening requirements and legal work authorization in the U.S.

Note: Ability to obtain a Current Motor Vehicle Inspection within 6 months (for Missouri stores).

Preferred Skills

• High school diploma or GED.
• Valid driver’s license.
• Ability to work independently and as part of a team.
• Ability to work at a fast pace.

About MFA Petroleum Company

MFA Petroleum, a subsidiary of MFA Oil Company, operates convenience stores and a Big O Tires franchise in Missouri, Arkansas, and Kansas. The company supplies fuels, lubricants, and propane across several states and owns BluSphere Energy and APM.

Benefits

Our benefits include competitive wages, paid time off, holidays, profit sharing, 401(k) with company match, and health benefits like medical, dental, vision, and life insurance.

Our Culture

• Put Customers First
• Respect Everyone
• Provide Excellent Service
• Deliver on Your Promises
• Give Your Best
• Never Settle
• Work Passionately
• Lead by Example
• Do the Right Thing
• Take Ownership
• Act with Empathy

Growth & Development

We support continuous learning and offer opportunities for advancement and education assistance aligned with your career goals.