General Service Technician

MFA Oil Company; Kansas City (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking General Service Technicians to join their dynamic team. In this role, you will perform essential service and installation activities, ensuring customer satisfaction through fast and friendly service. Responsibilities include changing oil, rotating tires, and maintaining store appearance. The ideal candidate will possess strong communication skills, a willingness to learn, and the ability to work in various weather conditions. If you're looking for a role that combines technical skills with customer interaction in a supportive environment, this opportunity is perfect for you.

Qualifications

• Must be at least 17 years old with parental consent.
• Proficient in English and able to operate vehicles safely.

Responsibilities

• Perform oil changes and tire services accurately and efficiently.
• Provide excellent customer service and promote sales.

Skills

Technical Learning

Customer Service

Communication Skills

Vehicle Operation

Hazardous Materials Handling

Education

High School Diploma or GED

Tools

Office Machinery

Job description

Job Description

Posted: Friday, April 25, 2025 at 5:00 AM

Overview:

Big O General Service Technicians perform service and installation activities associated with store products and services accurately and in a timely manner.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities:

1. Drain oil and change oil filters; lubricate vehicles; install, rotate, and balance tires; properly torque wheels; check and fill various fluids; check and replace filters and lights.
2. Unload tires, merchandise, and supplies from transport trucks and warehouse deliveries.
3. Inspect disposed tires for adjustment and store or dispose of them properly.
4. Clean facilities, tools, and equipment; stock shelves.
5. Provide fast, friendly customer service, greeting and thanking each customer courteously.
6. Promote sales by explaining the benefits of services and products; suggestive selling; implement promotions; stock merchandise.
7. Maintain store appearance according to Big O Tires standards.
8. Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed.
9. Complete daily training such as Today's Class Technician and other required courses.
10. Follow posted work schedules and clocking procedures.
11. Report maintenance issues to supervisors.
12. Assist in training new employees as needed.
13. Adhere to company policies and perform additional duties as assigned.

Job Requirements:

• Must be at least 17 years old (with parental consent) or older.
• Ability to learn technical concepts and materials.
• Proficient in operating computers and office machinery.
• Ability to operate vehicles with automatic and manual transmissions safely.
• Effective communication skills with customers.
• Willingness to work with hazardous materials.
• Ability to work outdoors in various weather conditions.
• Compliance with PPE regulations.
• Good vision, hearing, speech, and olfactory senses.
• Capable of lifting and moving up to 75 pounds.
• Availability to work holidays, weekends, and after hours as needed.
• Proficient in English (reading, writing, speaking).
• Must meet pre-employment screening requirements and have legal authorization to work in the U.S.

Note: Ability to obtain a current Motor Vehicle Inspection within 6 months for Missouri stores.

Preferred Skills:

• High school diploma or GED.
• Valid driver’s license.
• Ability to work independently and in teams.
• Ability to work efficiently in a fast-paced environment.