General Service Tech

Rhode Island Commerce; Town of New Lebanon (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

The General Service Technician plays a key role in ensuring customer vehicles are serviced properly and returned in clean condition. The role also keeps the shop orderly, stocked, and safe for daily operations.

Primary duties include performing quality checks, cleaning, part pickups, and assisting with rental cars as needed, under the direction of the General Manager. This is a full-time position in a shop environment.

Qualifications

• Must have basic automotive knowledge and the ability to identify engine and undercarriage components.
• Able to perform tire changes and oil changes as part of routine service.
• Valid US driver’s license and ability to drive with passengers.
• Able to lift up to 50 lbs and perform physical tasks in a shop setting.
• Capable of reading and writing in English and performing basic math.

Responsibilities

• Perform Quality Control Inspections and a mini-clean of vehicles after service.
• Keep shop clean, organized, stocked and safe, including bathrooms and floors.
• Drive company van to pick up parts and shuttle customers as needed.
• Assist with rental car fleet and other duties as directed by the General Manager.

Skills

Automotive knowledge

Basic repair skills

Customer interaction

Driving ability

Physical stamina

English literacy

Manual dexterity

Job description

Contact information

Description

Reports to: General Manager

Hours: Full-Time

Purpose & Objective:

The General Service Technician is an important role in the shop that ensures that all work requested by the customer has been completed and that the car is found in cleaner condition then when we found it. In addition this role helps make sure the shop is clean, organized, stocked and safe.

Job Responsibilities and Duties:

PRIMARY

• Ensure a great customer experience by performing the shops Quality Control Inspection process and a Mini-Clean on all vehicles that we completed repairs or services on.
• Ensure shop is kept clean and stocked. This includes, but is not limited to: Cleaning and stocking shop bathroom/locker-room, keeping shop floors clean and free from debris, fluids, used parts, etc., Regularly walking outside grounds and ensuring they are clean and free from trash, debris, leaves, etc.

SECONDARY

• Driving Company van to pick up parts and shuttle customers as needed.
• Completing Specific Services and Repairs on customer’s vehicles with excellence and precision as directed by General Manager to assist with service levels.
• Assisting with Rental Car fleet to ensure fleet is clean and ready for rental.

Additional responsibilities and duties may be necessary based on the needs of the business.

Qualifications, Knowledge, Skills, and Abilities

• Basic knowledge of passenger automobiles in order to identify components in engine compartment and undercarriage for the purpose of checking repairs.
• Skilled in basic automotive repair skills such as how to change a tire, or how to change oil.
• Ability to get into and out of a vehicle without assistance, including ability to operate/drive a vehicle.
• Must possess a valid US Driver's License and ability to drive with passengers.
• Ability to lift 50 lbs without assistance.
• Ability to perform physical maneuvers for various tasks in the shop, such as sweeping, pushing a floor cleaning machine, reaching high and low with hands/arms, and other full body movements as needed to complete job.
• Skilled and able to interact with customers in a professional manner for the purpose of answering general customer questions in person and completing shuttle rides.
• Skilled and able to read/write english on a computer and on paper.
• Skilled and able to perform basic counting and math.
• Ability to perform major and fine motor skill movements in the process of using various tools and techniques for the purpose of repairing and servicing vehicles.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.