General Secretary, Laboratory

CGH Medical Center; United States; On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Health and Dental Insurance

IMRF (Illinois Municipal Retirement )

Retirement Fund (457 and 401A)

Medical and Dependent Care Flexible Sp

Life Insurance

Short and Long Term Disability

Paid Time Off

Tuition Reimbursement and Loan Forg...

Gift Shop Discount

CGH Day Care Discount

CGH Dietary Discount

Employee Assistance Program

CGH Pharmacy Discount

CGH Vision Center Discount

Job summary

CGH Medical Center is seeking a receptionist/clerical support for the department. You will greet clients, manage calls, and prepare memos and reports with guidance from supervision. The role emphasizes guest relations, timely telephone coverage, LIS-based result communication, and accurate handling of specimens, billing numbers, and mail.

Training of students and ongoing competency are part of the job. Responsibilities include processing orders in LIS, delivering printed reports, and assisting

Qualifications

• High School Diploma or equivalent.
• Good computer and typing skills preferred.
• Medical terminology knowledge preferred.
• Flexibility to undertake a variety of assignments.
• Ability to organize time efficiency among duties.
• Demonstrates knowledge to provide age-related care.
• Awareness of growth and development appropriate to patients.
• Ability to assess data about patient status to identify needs.

Responsibilities

• Greets and facilitates the needs of department clients and provides clerical support.
• Prepares memos, forms, letters, and reports from supervisor input.
• Manages department reception with strong guest relations and telephone coverage.
• Communicates non-panic patient results from the Call List Record.
• Responds to telephone requests for patient results using LIS queries.
• Provides specimen collection information per manual and lab rolodex.
• Processes clinical/anatomic pathology client work and test orders in LIS.
• Obtains billing numbers for direct bill clients and delivers specimens to proper areas.
• Prints, delivers reports to physician mailboxes and clients; handles mail.
• Performs typing, xeroxing, faxing, printing and shredding; maintains equipment.
• Assists training of students and department orientees; maintains competency.
• Rectifies monthly reference lab billing reports; runs Soft billing daily.
• Generates orders for nursing home draws as needed; supports special projects.

Skills

Typing skills

Computer skills

Medical terminology

Flexibility

Time management

Age-related care knowledge

Education

High School Diploma

Job description

Shift Days w/ Weekends Scheduled Weekly Hours 20

POSITION PURPOSE

Greets and facilitates the needs of all department clients and provides clerical support for the department.

ESSENTIAL FUNCTIONS

Prepares a variety of memos, forms, letters, and reports using information supplied by supervisor/manager. Is expected to master preparation of simple reports so that specific instructions are not routinely required. Performs department reception duties that are focused on meeting the needs of all clients by utilizing excellent guest relation skills. Provides and ensures timely telephone coverage in the reception area including: Communication of non-panic patient results on the Call List Record Responding to telephone requests for patient results utilizing the LIS query Providing specimen collection information to requesting clients utilizing the Specimen Collection Manual and the Laboratory rolodex. Processes clinical and anatomic pathology client work including preparation for test orders in the LIS, requesting billing numbers for direct bill clients, delivery of properly collected and verified specimens to appropriate areas, entering of references laboratory results and processing of charges. Ensures accurate and timely delivery of printed patient reports to physician mailboxes, outside accounts and other clients as appropriate. Collects, sorts, sends, and delivers mail. Performs departmental typing, Xeroxing, faxing, documents, printing and shredding as well as typing professional correspondence. Maintains related equipment and documents according to section policy. Assist with the training of students and department orientees regarding office procedures including LIS aspects. Achieves and maintains competency for all procedures for which responsible (see departmental competency document). Rectifies various reference lab billing reports at the beginning of each month. Runs and rectifies the Soft billing report daily. Generates orders for nursing home draw as needed. Performs other related duties and special projects as assigned by the supervisor and/or director.

SPECIALIZED KNOW-HOW & REQUIREMENTS

• High School Diploma or equivalent required.
• Good computer and typing skills preferred.
• Medical terminology knowledge preferred.
• Flexibility to undertake a variety of assignments.
• Ability to organize time efficiency among a variety of duties.
• Demonstrates the knowledge necessary to provide care appropriate to any age-related needs of the patients served on assigned unit.
• Demonstrates knowledge of the principles of growth and development appropriate to the patient population served.
• Able to assess and interpret data about the patient’s status in order to identify each patient’s needs and provide the appropriate care, including age-related care, needed by the neonate, pediatric, adolescent and/or geriatric patient group.

Compensation Range

$17.75 - $26.63

Available Benefits for Benefit Eligible Positions

• Health and Dental Insurance
• IMRF (Illinois Municipal Retirement Fund)
• Retirement Fund (457 and 401A Plan)
• Medical and Dependent Care Flexible Spending
• Life Insurance
• Short and Long Term Disability
• Optional Insurances
• Paid Time Off
• Tuition Reimbursement and Loan Forgiveness
• Gift Shop Discount
• CGH Day Care Discount
• CGH Dietary Discount
• Employee Assistance Program
• CGH Pharmacy Discount
• CGH Vision Center Discount

About Us

Thank you for your interest in a career at CGH Medical Center. Extraordinary care. Extraordinary service. Extraordinary people. Since 1909, CGH Medical Center has been serving Sterling, Rock Falls and the surrounding communities with exceptional quality healthcare. Through the years, there’s been one constant, the passion of our employees for making a difference. As part of CGH, you’ll join a team that’s focused on delivering the best health care and patient experience for all of the communities we serve. From our hospital and Main Clinic to our 16 outlying clinics, our physicians and employees are dedicated to providing high-quality healthcare to our patients, friends and family with outstanding skill and heartfelt compassion. Are you ready to develop, grow, and advance your career in healthcare? Then explore our careers today and get ready to join the team at CGH Medical.