General Sales & Service Tech

Pep Boys; Seattle (WA); On-site; USD 2,892,960 - 3,030,720; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Reduced benefits for part-time

Job summary

Pep Boys is seeking a proactive retail associate to engage customers, schedule appointments, and sell parts and services. You will handle service desk transactions, assist on the sales floor, and contribute to a high-quality customer experience.

Responsibilities include performing express automotive services, maintaining safe shop practices, and supporting management with daily operations. A strong focus on customer care and teamwork is essential in this full-time role.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License required.
• 1 year automotive service or sales experience preferred.
• Basic math skills to calculate commissions and discounts.
• Strong verbal communication and customer service skills.
• Ability to work days, nights, weekends and holidays.

Responsibilities

• Serve as the first point of contact for customers in-store and over the phone, engaging customers, scheduling appointments, and guiding them to parts and services.
• Maintain organization and productivity of the service desk, sales floor, and register transactions with knowledge of parts and services.
• Assist management with customer care, work orders, and register tasks; support facility maintenance as needed.
• Adhere to policies on cash, credit, checks, refunds and returns; address customer service issues and opportunities.
• Perform routine express automotive services such as tire mounting, balancing, rotations, oil changes, and inspections.
• Ensure safety procedures are followed; perform wheel torque and fluid services per SOP directives.
• Collaborate with management to maintain a safe, compliant work environment.
• Communicate clearly with associates, management, and customers; relay information accurately.
• Assist with opening/closing duties as a key holder and keep shop organized.
• Follow all company policies, safety, and environmental rules.

Skills

Valid Driver's License

Customer Service

Sales Experience

Mathematical Skills

Communication Skills

Teamwork

Schedule Flexibility

Education

High school diploma or equivalent

Job description

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and perform routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter, and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Maintaining a constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• Key holder and responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.
• Other duties as assigned.

Knowledge, Skills, And Abilities

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enters and locates information on computer.
• Presents information to small and large groups.
• Visually verifies information, often in small print.
• Safely operates a motor vehicle.

Benefits

• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• Supplemental benefits
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (DailyPay)
• Reduced benefits available for part-time team members

Pay Range

• $21.30 to $21.60 per hour based on experience
• Sales commission
• Flat Rate on labor hours produced

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.