General Sales & Service Tech

The Pep Boys Manny Moe & Jack of California; Coon Rapids (MN); On-site; USD 17,000 - 25,000; Full time

Job summary

The Pep Boys Manny Moe & Jack of California is seeking a Service Desk Sales Associate in Minnesota to greet customers, schedule service appointments, and sell parts and services to help keep vehicles running smoothly.

You will handle transactions, assist with work orders, and maintain store organization while following all policies. This role emphasizes safety, teamwork, and responsive customer care.

Qualifications

• High school diploma or equivalent.
• Valid Driver's License.
• One year of related experience in automotive service environment.
• One year of sales experience preferred.
• Basic knowledge of mathematical concepts and ability to apply math to commissions and discounts.

Responsibilities

• Be the first point of contact for customers, engage, schedule appointments, and sell parts and services.
• Organize and process work orders and register transactions, and maintain knowledge of services.
• Assist in customer care, work orders, register assistance, and store upkeep.
• Follow all policies on cash handling, refunds, and returns; coordinate with management on issues.
• Perform routine express automotive services: tire mounting, balancing, rotations, and oil changes.
• Ensure safety procedures and proper torque and service standards.
• Support a safe and compliant work environment with management.
• Communicate effectively with associates, management, and customers.
• Handle opening/closing duties as key holder.
• Keep shop organized and adhere to policies.

Skills

Customer service

Sales experience

Communication

Basic math skills

Education

High School diploma or equivalent

Job description

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging
  customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies.
  Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and perform routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter, and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Maintaining a constant execution of safety procedures, ensuring wheel torque and oil/fluid
  services are performed per standard operating procedure directives.
• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• Key holder and responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without
  assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping,
  kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.