General Office Manager

Integrated Mill Systems; Gallatin (TN); On-site; USD 98,000 - 145,000; Full time

Job summary

Integrated Mill Systems seeks an Office General Manager to lead the Nashville office (Gallatin, TN). You will manage daily operations, staffing, budgets, and the annual business plan, acting as the link between Corporate and local teams.

You’ll drive customer relationships in the Southeast while expanding revenue and backlog. The role involves travel up to 25% to customer sites, the corporate office, and other IMS branches.

Qualifications

• Bachelor’s degree in engineering, engineering technology, business, or related field, or equivalent industrial experience.
• 10+ years in industrial automation, control systems integration, or related heavy‑industry field, with 3–5 years in leadership or management.
• Experience supervising engineers, programmers, or field technicians, including hiring and performance reviews.
• Experience managing an office, department, or project budget and financial performance.
• Customer‑facing business development experience, building client relationships and growing accounts.
• In‑office role at IMS Nashville Area office in Gallatin, TN; must live within commuting distance or relocate.
• Ability to travel up to 25% to customer sites, corporate office, and other IMS branch offices.

Responsibilities

• Serve as the primary point of contact for the Nashville office.
• Coordinate office services, maintenance, and lease agreements with Corporate oversight.
• Oversee purchasing of office supplies and related items.
• Attend monthly Manager Meetings and align with corporate objectives.
• Develop expertise in ERP (Acumatica), Wrike, PM systems, and LMS.
• Manage staffing needs, interviews, hiring, and alignment with HR.
• Coordinate staffing with Corporate HR for compliance and policy alignment.
• Align staffing with workload and sales targets to optimize performance.
• Roll out new procedures and champion execution methods.
• Lead by example and foster a positive, collaborative office culture.
• Coordinate weekly Resource Meetings and daily resource planning.
• Work with project managers to ensure timely, on-budget delivery.
• Ensure projects meet customer expectations and IMS standards.
• Work with Sales to expand Southeast sales territory and backlog.

Skills

Leadership

Communication skills

Financial skills

Negotiation

Office management

Project coordination

Resource planning

Strategic planning

Education

Bachelor’s degree in engineering, engineering technology, or business

Equivalent industrial experience

Tools

Acumatica ERP

Wrike

Microsoft Office

Learning management system

Job description

Position Summary

The Office General Manager (GM) leads the Integrated Mill Systems Nashville office and is responsible for its daily operation, staffing, resource planning, budget, and annual business plan. The GM is the main link between Corporate and the Nashville office and provides oversight of projects in the Nashville region, working with project managers to make sure IMS standards of excellence are delivered to every customer. The GM is also an active member of the Sales Team and is responsible for maintaining relationships with established customers in the Southeast, identifying new customer opportunities, and working with Corporate and the Sales Team to grow revenue and backlog for the office. The position requires up to 25% travel to customer sites, the corporate office, and other IMS branch offices

Salary Range: $98,000-$145,000

Travel 25%

Job Function

Office Operations & Communications

• Serve as the primary point of contact for the Nashville office.
• Serve as the primary communications channel between Corporate and the Nashville office.
• Coordinate all office services, maintenance, and lease agreements, ensuring all agreements are reviewed and approved by Corporate.
• Oversee the purchase of office supplies and other necessary items, either directly or by delegating them to the Office Administrator with GM approval.
• Attend monthly Manager Meetings to share insights, discuss challenges, and align with company strategic objectives. Attend in person whenever possible; remote attendance through Microsoft
• Teams is acceptable when necessary.
• Develop and maintain expertise in company systems, including but not limited to the ERP system (Acumatica), resource management system (Wrike), project management system, and learning management system.

Staffing & Leadership

• Manage staffing needs for the Nashville office, including interviews and hiring.
• Coordinate all staffing activities with Corporate HR to ensure compliance and alignment with company policies.
• Align staffing levels with workload and sales targets to optimize performance.
• Manage employee disciplinary actions as needed, ensuring fair and consistent treatment. Always coordinate with HR before taking any disciplinary action to ensure compliance with legal and company policies.
• Roll out and champion new procedures, initiatives, and execution methods.
• Set the example for the office: show up, work hard, be positive, help one another, and have fun.

Resource Planning & Project Delivery

• Coordinate employee job assignments during weekly Resource Meetings.
• Handle day-to-day resource planning for the Nashville office using Wrike, coordinating resource assignments with the main office and other branches.
• Collaborate with the Field Systems Manager/Director on job assignments and availability if Field Systems employees are part of the branch staff.
• Work closely with the Design Manager on job assignments and availability if Hardware Engineers or Drafting employees are part of the branch staff.
• Work with project managers to make sure assignments, deadlines, and commissioning schedules are clearly communicated to all Nashville staff.
• Make sure the projects and services the office delivers meet the customer’s functional expectations, are delivered on time and on budget, and are carried out according to IMS procedures and policies.

Sales & Business Growth

• Work closely with Corporate Directors to maintain and expand the Southeast sales territory.
• Actively participate in the Sales Team, contributing to sales strategies and initiatives.
• Coordinate meetings with current and potential customers, working with the Sales Director and Sales Team.
• Work with the VP/Director of Operations, Sales, and Corporate to maintain a steady backlog for the office.
• Drive revenue growth in the Southeast region and grow the Nashville office toward operational independence, with less reliance on corporate manufacturing.

Financial & Business Planning

• Develop and own the Nashville office’s annual business plan.
• Establish and maintain the Nashville office budget, adjusting it each year to match business goals and market conditions.
• Review spending trends quarterly with the other GMs to identify areas for improvement and optimization.

Requirements:

• Bachelor’s degree in engineering, engineering technology, business, or a related field—or equivalent industrial experience.
• 10+ years in industrial automation, control systems integration, or a related heavy‑industry field, including 3–5 years in leadership or management. Experience in metals, pulp and paper, mining, power generation, or similar environments is preferred.
• Experience directly supervising engineers, programmers, or field technicians, including hiring, work assignment, performance reviews, and disciplinary matters.
• Experience managing an office, department, or project budget and financial performance.
• Customer‑facing business development experience, including building client relationships, supporting proposals, and growing accounts.
• Working knowledge of control systems integration projects from proposal through startup, and commissioning, gained through technical, project management, sales, or operations work.
• In‑office role at the IMS Nashville Area office in Gallatin, TN; must live within commuting distance or be willing to relocate.
• Ability to travel up to 25% to customer sites, the corporate office, and other IMS branch offices, including providing on‑site project leadership as needed.

Experience & Qualifications:

• Direct experience serving steel or aluminum producers, such as melt shops, hot and cold rolling mills, processing lines, or finishing operations.
• Familiarity with PLC, DCS, drive, and HMI platforms common in the metals industry.
• Experience opening, growing, or managing a branch or satellite office within a larger organization.
• Experience working with a corporate HR team on staffing, compliance, and employee relations.
• Entrepreneurial mindset with a desire to build and grow a business unit

Skills & Abilities:

• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Project, and Visio; familiarity with industrial control systems (PLC, DCS, drives, and HMI) is a plus.
• Strong written and verbal communication skills, including the ability to present to customers, corporate leadership, and staff.
• Demonstrated leadership in coaching and developing employees, completing work on time, and holding the Nashville team accountable.
• Financial and negotiation skills, including reviewing budgets and reports, tracking staff utilization, managing margins, and negotiating leases, vendor agreements, and customer terms within corporate approval processes.
• Commitment to safety and industry awareness, applying safe work practices at customer mill sites and representing IMS’s company‑wide interests with customers and on projects.
• Flexible and proactive, able to shift resources to support other IMS offices and teams, bring forward ideas and best practices in alignment with corporate direction, and pursue continuous development for yourself and the team.

Job Function Assessment

Physical Requirements:

• Seeing General
• Close Vision
• Color Perception
• Hearing & Listening
• Clear Speech – Simple & Complex
• Touching – Dexterity/Hand/Finger
• Smelling – SmokeWalking
• Lifting/Carrying – 50lbs
• Typing
• Climbing Flights
• Kneeling
• Stooping
• Bending
• Sitting
• Flexibility – Upper Body
• Standing
• Driving
• Stress Factors
• Repetition
• High Pressure
• Hazards
• Fatigue

Mental Requirements

• Reading – Simple & Complex
• Writing – Simple & Complex
• Perception/Comprehension
• Memorization
• Clerical
• Analyzing
• Math Skills
• Judgment
• Decision Making

Work Environment

• Work Alone
• Works with Others
• Works Around Others
• Verbal Contact with Others
• Face‑to‑Face Contact
• Shift Work
• Extended Day
• Inside
• Outside
• Confined Areas
• Extreme Heat
• Temperature Changes
• Wet and/or Humid
• Noise
• Vibration
• Mechanical Equipment
• Electrical Equipment
• Pressurized Equipment
• Burning Materials
• Moving Objects
• High Places
• Fumes/Odors
• Dirt/Dust
• Gases

Equipment:

• Computer
• Keyboard
• Mouse
• Phone
• Calculator
• TV Monitors