General Merchandising Lead

Meijer; Town of Texas (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a team member to contribute to a positive shopping experience for customers at the store level. You will engage customers, assist teammates, and help maintain high standards across the department.

The role focuses on guest service, training support, scheduling, and ensuring product quality and safety, with opportunities for growth within the company.

Qualifications

• Passion for customer service and engagement with customers and team members.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Ability to influence others and build rapport with customers.
• Commitment to inclusivity and creating a welcoming environment.

Responsibilities

• Engage peers to provide the best possible shopping experience including checkout.
• Communicate with team members and assign daily tasks.
• Mentor and coach team members to meet sales goals and training requirements.
• Assist training and cross-training of staff to boost productivity.
• Assist department scheduling to improve customer service and store profitability.
• Ensure product freshness by rotating stock and dating policies.
• Guide team on food safety and safe work practices.
• Oversee ordering, receiving, stocking, pricing, and product displays where applicable.
• Foster Meijer culture and support Diversity, Equity, and Inclusion.
• Operate register and cash handling when needed.
• Operate powered equipment where applicable.
• Participate in period-end inventories as required.
• May act in Lead capacity in other departments.

Skills

Customer service

Communication

Influence others

Rapport building

Retail experience

Problem solving

Flexibility

Safety compliance

Inventory awareness

Diversity & inclusion

Job description

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their department by modeling exceptional customer experience. Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy.

What you’ll be doing:

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

What You Bring with You (Qualifications):

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication
• Retail or other customer service experience preferred
• Creative thinking skills
• Ability to influence others
• Ability to quickly build rapport and gain customer confidence to create repeat business
• Ability to lift, carry, push, pull, bend and twist while handling product
• Experience executing plans
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.