General Merchandising Clerk

Hyvee.io; Norfolk (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Hy-Vee is seeking a General Merchandise Clerk to deliver prompt, friendly customer service, rotate and replenish merchandise, and maintain clean, quality displays in the General Merchandise department.

You will greet customers, assist in locating products, and collaborate with store staff to ensure a smooth and positive shopping experience. Strong teamwork and sanitation discipline are required.

Qualifications

• Excellent customer service skills and a caring, patient attitude.
• Ability to greet customers and address them by name when possible.
• Ability to assist customers by guiding to products and handling inquiries.
• Ability to operate department registers and handle payments where applicable.
• Team player who collaborates with coworkers to ensure customer satisfaction.
• Capability to maintain sanitation and a neat work area.

Responsibilities

• Provides prompt, efficient and friendly customer service.
• Rotates, faces, and replenishes merchandise.
• Reviews department status and store displays for cleanliness and quality.
• Greets customers and helps locate products in the store.
• Escort customers to products, assist with loading/unloading, and note customer requests.
• Answer the telephone and provide helpful service to callers.
• Work with coworkers to ensure customer satisfaction and a pleasant environment.
• Maintain sanitation standards and tidy work area.
• Rotate, face, and replenish merchandise with high quality standards.
• Anticipate product needs for the department daily.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Tools

POS registers

Job description

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: General Merchandise Clerk

Department: General Merchandise

FLSA : Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Rotates, faces, and replenishes merchandise. Reviews department status and store displays for cleanliness, product quality and quantity.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Health Wellness Home, Store Operations, and Perishables; GM Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
• Makes an effort to learn customers' names and to address them by name whenever possible
• Assists customers by: escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
• Rotates, faces, and replenishes merchandise and ensures highest quality standards are met
• Anticipates product needs for the department on a daily basis
• Reviews department status for cleanliness, product quality and quantity
• Checks in product, puts product away, and may review invoices
• Runs the department registers and receives payment, makes change, etc., where applicable
• Assists with inventory as requested
• Maintains displays in the department and throughout the store
• Removes trash in a timely manner
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Adheres to company policies and individual store guidelines
• Reports to work when scheduled and on time

Secondary Duties and Responsibilities

• Builds displays as needed
• Orders product and supplies as necessary
• Prices products for customers as necessary
• Assists in other areas of store as needed
• Performs other job related duties and special projects as required

Education and Experience

No education requirement. Over six months to a year of related work experience preferred

Knowledge, Skills, Abilities and Worker Charcteristics

• Possess excellent customer service skills
• Must have the ability to solve practical problems; interpret instructions
• Ability to do arithmetic calculations involving fractions, decimals, and percentages
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Physical Requirements

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions

Working Conditions

This position is frequently exposed to dirt. There is occasional exposure to equipment movement hazard and chemicals/solvents. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Computer, video terminal, Visa credit card machine, BASS, compactor, power jacks, two-wheeler, produce cart

Contacts

Has daily contact with customers and with the general public

Financial Responsibilities

None.

Confidentiality

Has access to confidential information including sales and pricing

Employment is contingent upon the successful completion of a pre employment drug screen.